[Resolved]  PayUMoney — Refund amount stuck

I had ordered 2 products from Asian paints on 19th February but both of my transactions were failed but the amount was deducted from my account.It has been 3 days passed but I didn't receive the refund amount so I also contacted Asian paints customer care but they said that payment for my order numbers #76218990 and #76219013 was not captured by their system system . please help me and give me refund.
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Aug 6, 2021
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Feb 23, 2021
PayUMoney Customer Care's response
Hey,

Please help us with the needful PayU Payment ID for assistance.

Regards
Team PayU
Feb 23, 2021
Updated by Dhruba111
I paid through Amazon pay.Here are the details of transactios :
1.Amazon Pay ID: P[protected]
wwwasianpaintscom ID: [protected]
Date: 19 Feb, 2021
2.Amazon Pay ID: P[protected]
wwwasianpaintscom ID: [protected]
Date: 19 Feb, 2021 .

Seller details are-
Seller: wwwasianpaintscom
Seller email: shweta.[protected]@payu.in
Seller Note: wwwasianpaintscom
Verified Support
Feb 24, 2021
PayUMoney Customer Care's response
Hey, this is a successful TXN via PayUmoney Payment ID [protected] and [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.
Complaint comments 

Comments

I paid through Amazon pay.Here are the details of transactios :
1.Amazon Pay ID: P[protected]
wwwasianpaintscom ID: [protected]
Date: 19 Feb, 2021
2.Amazon Pay ID: P[protected]
wwwasianpaintscom ID: [protected]
Date: 19 Feb, 2021 .

Seller details are-
Seller: wwwasianpaintscom
Seller email: shweta.[protected]@payu.in
Seller Note: wwwasianpaintscom

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