[Resolved] PayUMoney — refund for failed transaction on irctc app | |||||
I have booked ticket on ircrtc.co.in costing amount of 3880 on october 20. The bank was sbi and payment gateway was payu money. The transaction failed but the money was deducted from my account. How and when will i recover my amount. My transaction no is [protected]. message form bank - Thank you for using your SBI Debit Card 459XX1718 for a purchase worth Rs3880.0 on POS IRCTC1117198 at WWW IRCTC CO IN txn#[protected]. Was this information helpful? | |||||
Nov 11, 2018 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support Oct 09, 2018 PayUMoney Customer Care's response Hi Pradeep, your transaction "[protected]" is successful at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the services/refund, you are requested to contact the merchant directly in order to get the status at their end.
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We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Team PayU