[Resolved] PayUMoney — refund is not credited to my account | |||||
Clubfactory has been refunded an amount through payumoney to my federal bank account on 28th of april 2018. I still didnt get the refunded amount in my account. When i contacted my merchant (Clubfactory).. They gave me details of refunding the amount through payumoney channel. I hope u will respond soon to rectify this issue. Im attaching a screenshot of what clubfactory has given me as their clarification of refund Was this information helpful? | |||||
Jun 17, 2018 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support May 17, 2018 PayUMoney Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further - • PayU, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Team PayU | |||||
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We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern and contact details at [protected]@federalbank.co.in with your ticket number (9307) in the subject line so that our team can assist you.