[Resolved] PayUMoney — refund not received after 10 days

[Resolved] PayUMoney — refund not received after 10 days

J jj97235 from Bengaluru, Karnataka

I booked 2 tickets on 19 may which was not booked but the cash was deducted. The irctc site states that they have been refunded with refund id's [protected] and [protected].in a similar case i have not received refund for a ticket booked on the 18th with refund id [protected]. The irctc site is showing that the amount is refunded but it is not credited in my account after almost 10 days Was this information helpful? No (0) Yes (0)
Jun 29, 2018 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support May 28, 2018 PayUMoney Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further - • PayU, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Team PayU
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Comments

Abhays0026

from Patiala, Punjab

Dear sir,
I booked a ticket from Gwalior to jaipur on 14 may 2018. The ticket got cancelled but I did not receive the refund yet. It is almost 2 weeks now.

The pnr number is : [protected]

Sir, please look into this and get my money refunded as soon as possible.
The ticket amount : ₹225

PayUMoney Customer Care's response, May 30, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

anishiari

from Bengaluru, Karnataka

Dear sir, i have a successful transaction with payment id[protected] pf rs 3819 for north bihar power distribution company ltd. But the amount paid is not reflecting in nbpdcl . Kindly rectify asap.

MY CONSUMER NO NBPDCL- [protected]
CONSUMER NAME- URMILA DEVI

REGARDS,
KUMAR ANISH
mohalla ramnagar
distt- purnia
bihar

PayUMoney Customer Care's response, May 30, 2018

Verified Support

Hey,

Please note that this is a successful TXN via PayUmoney Payment Id - 192503857 at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - NB7569857981 in order to get the status at their end.

Regards,
Team PayU

Nupur281

from Udaipur, Rajasthan

Trans. ID[protected] for Rs. 799/- was failed on 06.05.2018 at 11.00 AM. The amount has not been received till date... despite the fact that I was promised to get it by 14.05.2018..please do the needful at the earliest.