[Resolved] PayUMoney — refund not received against transaction id:- [protected]

sv6612

Address:

New Delhi, Delhi, 110003

Dear sir,
On 18.01.2017, i was booking a train ticket through irctc site & i had choosed payment option via your sites but unfortunately payment deducted by my bank account but ticket is not happen.

Please check below referred transaction id & refund the money.
I am very upset from ur service.
I am attaching msg regarding failure transaction.
As per irctc, i am sharing below details:-
Transaction id:- [protected]
Payment status:- payment requested

Regards,
Sonu
[protected]

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Feb 23, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Jan 21, 2018

Updated by sv6612 Dear Sir

Today, i raised a complain but it marked as complain resolve.
is it possible.

Verified Support

Jan 22, 2018

PayUMoney Customer Care's response Hi,

Your concern has already been addressed over the email sent by you under the case number 01867870 . Please revert to the same for any more help or support.

Regards,
Team PayU

Jan 28, 2018

Updated by sv6612 Dear Sir,
Please confirm & update me.

What time will be taking for solve this issue.

you have already lapsed lot of time in this issue.

Jan 28, 2018

Updated by sv6612 Dear Sir

I am attaching mini bank statement, in that statement i have highlighted the transaction & highlighted transaction shows my balance have deducted from saving account & paid to you.

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Comments

[email protected]

from Kaithal, Haryana

Order I'd 21250957
Respected sir Nd mam
Order product Nokia 1100 nt received msg amount deducted (Rs 1270) plz refund the money I thankful for you

PayUMoney Customer Care's response, Jan 24, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -

• PayUmoney Payment ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at care@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team