[Resolved] PayUMoney — Refund not received for cancelled order

rr_rera

from Bengaluru, Karnataka

Address:	500086
Website:	hometown.in

I had purchased three wardrobes from hometown online for rs.50200 on 5th april 2017. Hometown online order number is[protected]. The payment gateway was payu.in. Please see my icici credit card transaction details below.

05/04/2017 74587917096000094788276 payu-WWW.PAYU.IN 50, 200.00 dr.

On 12th april 2017, hometown cancelled my order and initiated full refund. The payu.in refund reference id is 58edbddc34edf.

I still have not received the refund and my credit card has still not been credited. I am registering a complaint in this regard. I want the refund at the earliest.

Attached are the screenshots of the hometown online order and the refund email from hometown.

Kindly resolve at the earliest.

+2 photos

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Jun 4, 2017

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

May 04, 2017

PayUMoney Customer Care's response Hi,

We are unable to track the transaction with the information provided by you.

Request you to share your Payu Payment ID, Email ID and mobile number at [protected]@payumoney.com and the concerned team will be able to help you further.

OR

Create a ticket through https://www.payumoney.com/contactus-ticket.html?userType=buyer

Regards,
PayU Team