[Resolved] PayUMoney — refund of irctc failed transaction | |
I have tried booking an irctc ticket through payumoney gateway and the transaction got failed and the amount got debited from my account. I tried booking through the payment gateway since i was using a south indian bank account. I checked with irctc and i have attached a screenshot of what i found. It is clearly stated that the amount is refunded to payumoney and you haven't refunded the amount yet. Its been a weeks time and i am very disappointed with payumoney for this kind of approach. Please do make the refund or next thing i am going to do is filing a complaint for consumer court. Was this information helpful? | |
Nov 22, 2018 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support Oct 22, 2018 PayUMoney Customer Care's response Hi Arun, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further - • PayU, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Team PayU | |
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