[Resolved] PayUMoney — refund of rs.20000, wrongly sent to payumoney. | |
Hello sir, On[protected], i in the name of donation to corona fund made a contribution of rs. 20000 (Two transactions @ rs.10000 each) through internet banking from state bank of india. As is evident, the amount donated for a sacred/humane cause has gone inadvertantly to a different destination, not concerned with the cause. To set right the inadvertance, only option is that the amount gets refunded to my saving bank account forthwith, so that the same is correctly sent as a donation to the correct destination ie. Pm cares fund. Sir, you are therefore requested to refund the amount to my sb account in state bank of india as quickly as possible. The transaction ids are[protected] &[protected]. Your quickest response will be very much appreciated. Thanking you, sir. Sincerely yours, A. N. Zutshi Email id, an. [protected]@gmail.com Was this information helpful? | |
May 29, 2020 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support Apr 27, 2020 PayUMoney Customer Care's response Hi Ajodiya, Thanks for reaching out to us. Hi! As checked, these are the successful transaction via transaction Id[protected] &[protected] at our end, the amount for the same has been remitted to the merchant. Further, we would suggest you to raise the chargeback for the given transaction with your issuing bank. Regards, Team PayU | |
 1 Comment | |
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
60%
Complaints
3770
Pending
436
Resolved
2131
View all 3770 PayUMoney reviews & complaints
7th Floor, Pearl Tower, Plot No 51 Institutional Area, Sector 32, Gurgaon, Haryana, India - 122002
View all PayUMoney contact information
A.N.Zutshi
Complainant.
We regret the inconvenience caused. Please share your payment ID or transaction details with us so that we may check and assist you with the transaction status.
Regards,
Team PayU
Kindly ignore the previous response!
PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, hence any refund/resolution will be provided by the merchant only.
As informed earlier, these are the successful transaction via transaction Id - 311312522 & 311310849 and the amount for the same has been remitted to the merchant. We would again advise you to raise the chargeback for the given transaction with your issuing bank.
Regards,
Team PayU