[Resolved] PayUMoney — refund purpose | |||
Dear Team, I did Booking Two Tickets Chennai central (mas) to (sa) Salem on 31/jully/2019 while but the payment gateways said payment failed the reason is "Amount Not Received from the bank" but my account has been debited in 490.98 rupees.So kindly give to my amount to my account and grant my request within a day.do the needful ur best support. Transaction id:[protected], Booking Date:10/jul/2019, payment status: Amount Not received from bank, Transaction Amount: 490.98 rs Regards, Vijay Was this information helpful? | |||
Jul 29, 2019 Complaint marked as Resolved Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support Jul 11, 2019 PayUMoney Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further - • PayU, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Team PayU Verified Support Jul 16, 2019 PayUMoney Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further - • PayU, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Team PayU Jul 17, 2019 Updated by viji_viji Dear teamDon't forward, again and again, .i want to need a solution. Regards Vijay  Verified Support Jul 18, 2019 PayUMoney Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further - • PayU, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Team PayU Jul 19, 2019 Updated by viji_viji Dear Team, I did Booking Two Tickets Chennai central (mas) to (sa) Salem on 31/july/2019 while but the payment gateways said payment failed the reason is "Amount Not Received from the bank" but my account has been debited in 490.98 rupees. So kindly give to my amount to my account and grant my request.do the needful ur best support. Train Name: Yercaud Express (22649) Transaction id:[protected], Transaction Date:10/jul/2019, email id:[protected]@gmail.com payment status: Amount Not received from the bank, Transaction Amount: 490.98 rs Card First 6 Digits: 607105 Card Last 4 Digits: 8624 Transaction Mode: Online(debit card) Note: Please find the attachment for my bank statement from that day. do your best support. Regards, Vijayakumar R.  | |||
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7th Floor, Pearl Tower, Plot No 51 Institutional Area, Sector 32, Gurgaon, Haryana, India - 122002
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Kindly look into the matter and shortout the problem .
Thanking You
Anup Mishra
mo. [protected]
Please note that this is a successful TXN via PayUmoney Payment Id - 259457764 at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.
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Team PayU