[Resolved] PayUMoney — regarding fraud of 10000/- through atm | |||
Dear Sir/Madam, My saving account no. [protected] with Indian Bank of wardhaman nagar branch With respect to the incident reported regarding fraud transaction happened in my Indian bank account on 19/06/2019 for an amount RS.10000/- via has been debited by ATM card.I got a fake job regarding job and told me to pay just 30/- rupees, i paid that with PayUmoney and havent shared my OTP with them. They deducted 10000/- from my saving account and credited to MOBIKWIK NEW DEL . At the time of transaction ATM card was with me. I need my money back Was this information helpful? | |||
Jul 28, 2019 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support Jun 27, 2019 PayUMoney Customer Care's response Hi, Please note that all transactions processed through PayU payment gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after a 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and PayU will not be liable for any loss arising due to any such unauthorized transaction/s. In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query with the nearest Cyber cell and your bank that has issued your Credit card/Debit card /Savings Bank. Your they shall facilitate you on the further process. Regards, Team PayU | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
60%
Complaints
3770
Pending
436
Resolved
2131
View all 3770 PayUMoney reviews & complaints
7th Floor, Pearl Tower, Plot No 51 Institutional Area, Sector 32, Gurgaon, Haryana, India - 122002
View all PayUMoney contact information
kl mai apne csc wallet me 4975 ka wallet recharge kr rhe the.mere account se paisa debit ho gya pr mere csc wallet me recharge success nhi ho paya.mera transaction number [protected]IGAGLEAMS4 HAI.
We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case the transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used
Regards,
PayU Team