PayUMoney — regarding issue in online transaction

Address:

Ghaziabad, Uttar Pradesh, 201014

I did 1 transaction on 29th of november of rs. 5059 through payumoney my transaction id is[protected].
Amount deducted from my account but i didn't received email on which i get the code for maintenance recharge.
Merchant told me that i will get the refund within 48 hr. But not get any refund yet.

Merchant name - niho scottish garden resident welfare association.
Location - niho scottish garden ahinsa khand 2 indripuram ghaziabad u. P
Email id - [protected]@gmail.com

Please do the needful asap as already a week has passed.