[Resolved] PayUMoney — reliance energy bill amount of rs.3480/- deducted from my account but not deposited.

Mararr

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400068
Website:	[email protected]

My name is maheshkumar a rathod, on 08.06.2018 i try to pay amount of my reliance energy electricity bill of rs.3, 480/- through payumoney website but said amount was debited from my account and your website has shown that your previous attempt failed please try again below. You are requested to transfer my rs.3, 480/- to reliance energy account no.[protected] and inform me on my mobile no.[protected]. I am also visited to your mumbai office at eureka towers, mind space, mumbai-64 but said office is shifted somewhere else. You are requested to do the needful at the earliest.

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Jul 19, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jun 18, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Comments

Mohammed khusro

from Hyderabad, Telangana

I have ordered ergogenic creatine 2 boxes from goboom website but third party PayUmoney has deducted money from my sbi account amount of 2392/- transactions I’d[protected] Even customers care is also not responding to my mail or my calls wat should I do and when ever I open its page it shows YOUR TRANSACTIONS IS UNDER PROCESS PLS WAIT

PayUMoney Customer Care's response, Jun 19, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU