PayUMoney — school fees not remitted to school account from 30.09.2017 to 15.10.2017.

Address:

Chennai, Tamil Nadu, 600010

Dear sir/ma'm
I have remitted the term iii on 30.09.2017 for my daughter to sindhi model senior secondary school, kilpauk,, chennai-600010 and the same was processed successfully in the payumoney portal.

My net banking also
Shows deduction of the amount.

I got confirmation mail of successful transaction as

"dear buyer
Thank you for paying with payumoney. Your payment has been successfully processed. For any queries, please contact us here
Merchant name: sindhi model school
Order amount: rs 8455.00
Payment id:[protected]
Merchant order id: sindhi[protected]
Payment summary amount
Net banking rs 8464.44
Amount paid rs 8464.44
Payee info payment breakup
Name
Xxxxx
Section
Xxxxx
Admission number
Xxxxx
Class
Xxxxx
Convenience fee
Rs 9.44
Term iii - tuition fees
Rs 8455.00
Your receipt for this payment is attached. You can view the receipt and transaction details anytime from payumoney dashboard.
View receipt
For any queries please contact us here"
(Note: details hidden intentionally as xxxxx by me)

However the same was not reflected in
The student fees account and shown as if the term iii fees amount
“unpaid” and also increasing the fine amount day by day as on today rs.375 is the fine amount.

This is the only website which is not having showing customer care number or mail id.
We have to send only through online compliant and we have no proof of what we have sent.

We will get automated reply with ticket number. With no intimation as to where to check the status of our complaints.

I don’t know whether i have to pay again with rs.375 fine as of today. Tomorrow it will increase again.

I sent online complaint on 12.10.2017. Got the automated response from auto response