PayUMoney Complaints & Reviews

I booked a room in airbnb, but as the host couldn't accommodate us, they cancelled my booking. When i asked airbnb about, they said that the funds were released and it's with payu. I then mailed payu about it, but they aren't giving anything regarding the status of my refund.
My transaction id is [protected]. If you want any more details, contact me. [protected]@gmail.com

Jan 23, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Dec 22, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Address: New Delhi, Delhi, 110025

I ordered suit of rs 1995 from attri retail, money has been deducted from my account but transaction has been dropped.

Merchant name attri retails pvt ltd

Payment amount 1995.00

Payment id [protected]

Merchant website/store http://www.attriretails.com

Date/time of payment [protected]:03:00.0

Failure reason transaction dropped

PayUMoney customer support has been notified about the posted complaint.

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A

Arbaz Mansoor

from Vadodara, Gujarat

Dec 24, 2018

I have order mobile case cover 1 week ago and my payment is successfully and i got successfully payment sms but i can not got my product...??????

Reply

PayUMoney Customer Care's response, Dec 24, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Address: 585105

I have booked a train ticket from Hubli to Kalaburagi via IRCTC app through PayU Money gateway. Amount has been debited from the bank but IRCTC didn't receive the amount. They have quoted reason for failure as NO RESPONSE FROM BANK. Now they updated the status as LATE CONFIRMATION RECEIVED FROM BANK ON[protected]. So please resolve the issue and refund the amount.
Transaction ID: [protected]

Jan 27, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Dec 22, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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I have tried to book a ticket for train number 16236 tuticorin express. My sister was planned to take journey on january 2 2019. So i booked a ticket from irctc mobile app. Amount was debited from bank with transaction id : [protected]. Ticket was not booked yet so i tried in an alternate payment method and booked it. I had recorded a query regarding this issue to irctc. They replied that they didn't get any amount in such case with the above transaction id. They guide me to contact ur customer care team. So kindly refund my money which was taken for that transaction.
Thanks in advance

Jan 21, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Dec 20, 2018

PayUMoney Customer Care's response Hey Sandy,

Please note that this is a successful TXN via PayUmoney Payment Id - [protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.

Regards,

Team PayU

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Address: New Delhi, Delhi, 110025

Website: www.attriretails.com

I payed amount rs 1995.0 from my account to merchant name attri retails pvt. Ltd on 19/12/2018 and my payment id is[protected] but my transaction dropped.
I submitted my complaint to attriretails but money was credited to their account and i also got mail from payumoney regarding my transaction. I often do shopping from attri retail but this problem occurred for the first time.
Kindly do let me know how i wl get money back to my account.

Jan 20, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Dec 20, 2018

PayUMoney Customer Care's response Hi,

Your payment via TXN id[protected] has been refunded from our end. Banks generally take 7 to 10 working days (Excluding Saturday, Sunday and bank holiday) to refund the amount back to the customer's source account. We appreciate your patience in the interim.

Regards,
Team PayU

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Address: ,

Website: Oyo

I paid oyo through phonepe on 13th december. But they said they haven't received... Then i paid cash in hotel and i complained phonepe app..
So after 4days phonepe app verified all details with oyo payment merchant (Payu)
Phonepe sent me all the details like merchant id n transaction details... Kindly check screenshot and help me to get refund

Jan 19, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,

Team PayU

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R

ritakumari

from Jamshedpur, Jharkhand

Dec 19, 2018

I already pay nios via payumoney enrollment no [protected]
payment on[protected] but not update my payment

Reply

PayUMoney Customer Care's response, Dec 20, 2018

Verified Support

Hi Rita,

Please note that this is a successful TXN via PayUmoney Payment Id - 7573780631 at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 10220000176012 in order to get the status at their end.

Regards,

Team PayU

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Address: New Delhi, Delhi

Website: payumoney.com

I made a transaction on payumoney to buy madeeasy (Institute) test series, my amount got deducted after that it showed transaction failed and neither i got the service nor i get my money back.

This is my reference no.- igaeznicl8
Amount - 1436.06
Transaction made on the website - madeeasy.in
Made easy education priva
Date - 18/12/2018
Time-19:18
Please look into the matter asap.

Jan 19, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,

Team PayU

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Refund from avenue 11-

Avenue 11 says that they have refunded my money through payu, but till date i have not received the amount. The refund is done on 21-nov-18 as per avenue 11.

The details are as under:

We have already initiated the refund of your amount rs.428 and you will be receiving the amount within 5-7 business days.

The transaction id of the above refund amount is refund id - 4000672 for txn id[protected].

Jan 21, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2018

PayUMoney Customer Care's response Hey Chirag,

Please note that this is a successful TXN via PayUmoney Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 816411 in order to get the status at their end.

Regards,

Team PayU

Dec 21, 2018

Updated by Chirag Satiya spoken to merchant, they say they have made the refund refund and ask me to contact payumoney.

Both of you are trying to escape by putting the blame on one another and inturn trying to cheat the customer

Jan 02, 2019

Updated by Chirag Satiya both Payumoney and avenue 11 are fraud companies.Both are working in partnership to not refund amount back to customers. Please do not make any online payment to both of them else you will surely loose your money.

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Address: Karnal, Haryana, 132001

Website: www.prowhaaky.com

I am purchasing a mobile phone named as nokia 1280 rebumished from the website www.prowhaaky.com on 17th dec. 2018 near about 10:53 pm. I have fullfill their requirment such as name, address, email, contact no. Etc and then i have selected to purchase and a new webpage opened named as payu and i have dullfilled all the requirments of payment then the bank has successfully paid to payu then payu processed and page automatically closed and. Payment has withdrawn from the account
And i need a refund.
Bank transaction details
Merchent refrence number is [protected]
And transaction refrence no. Is [protected]
Payu money transaction id [protected]
Amount-₹999

Jan 21, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2018

PayUMoney Customer Care's response Hey,

Please note that this is a successful TXN via PayUmoney Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.

Regards,

Team PayU

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I have booked a ticket on irctc on 14 Dec 2018 PNR [protected] and I had cancelled that ticket but they didn't give refund money in my account but they had given money to payumoney so i want u to please look into the matter and please refund to my account
Refund ID [protected]
Refund money 2020
PNR [protected]
Sir please help me I am a student and 2000 matters me a lot

Feb 9, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,

Team PayU

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I have booked one ticket on 8th dec, 2018 pnr [protected].
I cancelled the ticket as well on the same day.in irctc portal it is showing refunded and the bank is payumoney. But i have not got any refund.
Please look into the issue.

Pfa

Transaction id - [protected]
Refund id - [protected]
Refund ref no - 74332748345834413039359

Dec 26, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,

Team PayU

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Order amount rs 5250.00
Payment id [protected]
Merchant order id c9914b8c3ba56b8446ad
Order date & time october[protected]:27:47 pm
Merchant transaction identifier c9914b8c3ba56b8446ad

These are the details of transaction done with vasansi jaipur by paying online through my sbi account. I had cancelled this transaction but i did not receive the amount yet in my account. Please refund the amount at the earliest.

PayUMoney customer support has been notified about the posted complaint.

Dec 15, 2018

Updated by Rajarshi shah This is from my SBI account statement.
29-Oct-18
(29-Oct-2018) TO TRANSFER
UPI/DR/[protected]/Payu Pay/HDFC/[protected]@ TRANSFER TO[protected] Rs 5, 250.00

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T

Thotakura Venkata Siva Prasada Rao

from Chodavaram, Andhra Pradesh

Dec 17, 2018

I have paid DPS Vijayawada fees on line on 11/12/2018. the amount was debited twice from my account vide payment ID nos[protected] and 20167795 at the same time at 5.39 pm. In fact I have tried for 2nd time after ist time session is expired . But the two payments were debited to payumoney. pl check and refund the amount to the source bank.

Reply

PayUMoney Customer Care's response, Dec 19, 2018

Verified Support

Hey,

Please note that this is a successful TXN via PayUmoney Payment Id - 221078321 at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 20167796 in order to get the status at their end.

Regards,

Team PayU

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Address: Chennai, Tamil Nadu, 600078

Hi team,
May i know how to transfer the money from payumoney to bank? Many of the blog says we should create a wallet but in my case wallet is disabled.
Even i tired multiple time to reached 24/7 customer support. No one picking the call.

I[censored] need more information about the transaction please let me know.

I heard from merchant that the amount 805 rupess already sent to payu money.

Regards
Prakash

Jan 18, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2018

PayUMoney Customer Care's response Hi,

Your TXN id[protected] has been refunded via ARN[protected] from our end. Banks generally take 3-5 working days (Excluding Sat, Sun & bank holiday) to refund the amount. Please contact them for further assistance in this regards.

Regards,
Team Payu

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R

Raga Softsolution

from Ludhiana, Punjab

Dec 17, 2018

I have already submitted the documents, and trying to connect to payu money people/team. But not able to connect. I have paid amount of Rs 12000 and gateway is still not activated.

Reply

PayUMoney Customer Care's response, Dec 18, 2018

Verified Support

Hi,

Please reach us at mercahntcare@payumoney along with your MID and our team shall assist you further at the earliest.

Regards,
Team PayU

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Address: Hyderabad, Andhra Pradesh, 500062

Hi people, payu team,

I have raised a complaint about a transaction made on september 6th of 2018- that failed but we never got the refund until now. It's 3 months past and they keep saying that the money would be refunded but that never happened.

After numerous calls with the customer care they came back on dec 5th of 2018 saying that they would refund. Please refer to the link below which has all the details regarding the complaint.

https://www.consumercomplaints.in/payumoney-payumoney-are-you-defrauding-people-...⇄

Payu can you answer why it is taking you so long to work on this? Shut down your company and stop defrauding. It's good for you.

Best regards,
Gayathri

Feb 13, 2019

Complaint marked as Resolved

The whole process is listed in the complaint thread itself. Thank you.

PayUMoney customer support has been notified about the posted complaint.

Feb 13, 2019

Updated by Lakshmi Gayathri After relentless efforts, the money was finally refunded on January 7th 2019 after 4 months from the date when the issue was raised.

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Address: Hyderabad, Telangana, 500081

Hi,

I have done transaction of rs.100 in easycommute with gateway is payu on 16/11/2018.
Transaction id: p1811162002080133773984) of ₹ 100 with payu.
Trasaction failed but 100 not refunded to my bank account.
I tried to contact easycommute but they are also saying that transaction is failed and they are saying automatically reverted in the same payment mode, it din not happened.
And i did not find contact info of payu.
Please help to resolve the issue

Thanks,
Siva

Dec 21, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

Dec 16, 2018

Updated by Sivareddy Kadiri Dear kadiri.[protected]@gmail.com

We noticed that your transaction with Avogadro Technology Solution Pvt Ltd has failed.

Following are the transaction details:

Merchant Name Avogadro Technology Solution Pvt Ltd

Payment Amount 100.00

Payment Id [protected]

Merchant Website/Store www.easycommute.com

Date/Time of Payment [protected]:57:20.0

Failure Reason Transaction Dropped

For any service/payment related issues, please contact Avogadro Technology Solution Pvt Ltd directly.

Merchant ID info is attached as an Attachment.

Dec 16, 2018

Updated by Sivareddy Kadiri I got mail from payU, Mentioned below. But money not refunded yet. Actually I did transaction from phonepe. And I requested multiple times regarding this through mails, But i did not get any response from you.

PayUMoney <[protected]@payumoney.com>
Nov 16, 2018, 8:34 PM
to me

Details of failed transaction

PayUmoney
Facebook Twitter LinkedIn

Dear kadiri.[protected]@gmail.com

We noticed that your transaction with Avogadro Technology Solution Pvt Ltd has failed.

Following are the transaction details:

Merchant Name Avogadro Technology Solution Pvt Ltd

Payment Amount 100.00

Payment Id [protected]

Merchant Website/Store www.easycommute.com

Date/Time of Payment [protected]:57:20.0

Failure Reason Transaction Dropped

For any service/payment related issues, please contact Avogadro Technology Solution Pvt Ltd directly.

Verified Support

Dec 17, 2018

PayUMoney Customer Care's response Hi,

Your concern has already been addressed over the email sent by you under the case number 03977688. We request you to revert to the same for any more help or support.

Regards,
Team PayU

Dec 17, 2018

Updated by Sivareddy Kadiri Hi,

I have done payment through PhonePe app. As phone pay is mentioned that, they are saying transaction is successful. I have shared the screenshot. You are saying that money not received by payU, Where money is gone. Could you please update same info to phonePe, SO that they will refund the amount

Thanks,
Siva

Verified Support

Dec 18, 2018

PayUMoney Customer Care's response Hi,

Your concern has already been addressed over the email sent by you under the case number 03977688. We request you to revert to the same for any more help or support.

Regards,
Team PayU

Dec 21, 2018

Updated by Sivareddy Kadiri Hi PayU,

not resolved the issue. Could you please provide payU contact Number, SO that i can call you and address the issue, And also please provide Contact Number of Avagadro Solutions

Again I am summering issue below

I need one confirmation from you.
I have done 2 transactions through payUMoney on 16 Nov 2018. From my PhonePe account money debited for 2 transactions, And phonePe mentioned that Money transferred to payU in both the transactions.

1st orderID:- [protected] (Failed) (Rs. 100)
2nd orderID:- [protected] (Successful) (Rs. 100)

Below info is for failed transaction
Merchant Name Avogadro Technology Solution Pvt Ltd
> Payment Amount 100.00
> Payment Id[protected]
> Merchant Website/Store www.easycommute.com
> Date/Time of Payment[protected]:57:20.0
> Failure Reason Transaction Dropped

My Question is that, Have you transferred to Avagadro Solutions in both transactions (1st(failed) and 2nd(Successful)). If yes.. Please help to get in touch with Avagadro Solutions, they are not at all responding to my Mail. could you please provide Contact Number of Avagadro Sollutions.

My Contact Number:- [protected]

Thanks,
Siva

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V

Varghesejohn John

from Adur, Kerala

Dec 16, 2018

My payment with id[protected] was not refunded till now and payment was done on 09-12-18.

Reply

PayUMoney Customer Care's response, Dec 17, 2018

Verified Support

Hi,

Your TXN id 220751806 has been refunded via ARN 834309082626 from our end. Banks generally take 3-5 working days (Excluding Sat, Sun & bank holiday) to refund the amount. Please contact them for further assistance in this regards.

Regards,
Team Payu

S

Sharwin Lakra

from Srisailam, Andhra Pradesh

Dec 17, 2018

I have cancelled train ticket on 09/12/2018, irctc website showing my Amount is refunded in payumoney bank with refund id [protected] and [protected]. Both ticket refund amount is not credited in my bank account till 17/12/2018. Please sort out my problem as soon as possible.

Reply

PayUMoney Customer Care's response, Dec 18, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,

Team PayU

M

Manisha Krishan Kukreti

from Eluru, Andhra Pradesh

Dec 18, 2018

Tickets cancelled but not refunded yet.
..On 29nov18 I booked 2 tickets FROM NZM TO VSKP SAMTA EXPRESS, PNR NO_[protected]. AMOUNT rs.4110.
But cancelled the ticket ... Irctc refunded the amount to pay u money with refunded I'd [protected]. but after 6 days duration the money not refunded to my bank.. account.

Reply

PayUMoney Customer Care's response, Dec 18, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,

Team PayU

S

Shashikant King Gautam

from Bindki, Uttar Pradesh

Dec 18, 2018

I have to pay money for my instagram followers.
But i did't get my followers.
I pay 1000 for 10000 followers .
5 days ago .
Please provide my solution asknowws possible.
Thank you.

Reply

PayUMoney Customer Care's response, Dec 18, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,

Team PayU

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Website: www.payunow.com

My marchant id-6397786, i complain many times about refund issue then same resolution 7-10 days it will take. But it show ^refund completed^ but i did not get any of money. Sick of it complaining mail [protected]@payunow, refund amount-2500+2500+2500=7500 its big amount for me. It half of my monthly income... And payment id are[protected],[protected],[protected]. How could be it show refund completed.. I mean three of payment show refund complete? But i did not get single of it.. And description number are [protected], [protected], [protected]

Jan 14, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2018

PayUMoney Customer Care's response Hi,

As informed via Ticket ID 03946569, the refund has already been initiated from our end against the mentioned Payment ID and Bank typically takes 7-10 working days (excluding Saturday, Sunday and bank holidays) to credit the amount into your bank account.

In case, you have not received the refund we request you to cross check with the bank.

Team PayU

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I tried to book a ticket on 1 December 2018, but the ticket was not booked due to failed transaction .But the amount was debited from my bank account .The irctc app is showing that the amount is refunded but the money is not credited to my bank account .
Bank name: Axis
Gateway: PayU Money
Transaction id:[protected]
I am attaching the screen shots showing details.

Jan 13, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,

Team PayU

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B

bharatt08

from Pune, Maharashtra

Dec 11, 2018

My bank account was automatically debited by Payumoney in multiple transactions, please provide a refund for the same or share the details of the beneficiary account .

Transaction Ids-
[protected]/0
[protected]/0
[protected]/0

Please contact- [protected]@gmail.com

Reply

PayUMoney Customer Care's response, Dec 12, 2018

Verified Support

Hi Bharat,

Please note that all transactions processed through PayU payment gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after a 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and PayU will not be liable for any loss arising due to any such unauthorized transaction/s.

In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to your bank that has issued you Credit card/Debit card /Savings Bank. Your Bank shall facilitate you on the further process.

Regards,

Team PayU

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I made 3 transactions each of rs.47, 499/- for purchasing some items from venus jwellers on 5th december from axis bank credit card ([protected]) & last one from icici bank credit card ([protected]) & first 2 were failed & those 2 were generated through axis bank credit card link with savings
Account ([protected], ifsc:utib0000220) name saikat sen. Request to refund rs.94, 998/- (2xrs.47, 499/-) which were failed but amount were debited from credit card ([protected]) last transanction which were made through icici bank credit card ([protected]) was successful & got id :[protected]. Request to refund first 2 failed trannscation amt rs.94, 998/- (2xrs.47, 499/) which were made through axis bank credit card (Card no:[protected]) at earliest.

PayUMoney customer support has been notified about the posted complaint.

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Axis Bank Customer Care

from Pune, Maharashtra

Dec 10, 2018

Hi, thanks for writing in. Here is a link that will give you more information on this topic - https://bit.ly/2Na7gH8. Regards, Team Axis Bank.

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V

vikramjoshi24

from Pune, Maharashtra

Dec 13, 2018

Three of my Irctc transactions got cancelled and it is showing as amount refunded to Pay U Money. But I have not got any refund to my bank.

Kindly guide as what can be done.

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PayUMoney Customer Care's response, Dec 14, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Address: Kurukshetra, Haryana, 136118

Website: nit.thinkexam.com/index.php?p=Home

Client name :payumoney
Request to refund the amount asap.

Transiction date:-09 dec 18, 02:19 pm

Merchant name-national institute of technology kurukshetra

Merchant order id-nitk186588

Payment id[protected]

Paid 500.00

Failed

My name - prashant kumar
Email - prashant. [protected]@gmail.com
[protected]

First your website shows its failed and money got debited from my bank account but after 45 min its shows its completed successfully so i go back to nitkkr website to check that its confirmed or not but application form again ask me to pay, its not confirmed yet please either confirmed it by contacting nitkkr or refund my so that i can complete my form within deadlines

Dec 10, 2018

Complaint marked as Resolved

its resolved by NITKKR

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2018

PayUMoney Customer Care's response Hey,

Please note that this is a successful TXN via PayUmoney Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - NITK186588 in order to get the status at their end.

Regards,

Team PayU

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S

sunil mps

from Delhi, Delhi

Dec 11, 2018

PayU ID: [protected], PayU Transaction ID:[protected].
There is no response from payu gate way, i payed challan in RTA site, amount debited from my account, but niether challan was successful or amount not refunded.

Dated:24.11.2018

Reply

PayUMoney Customer Care's response, Dec 11, 2018

Verified Support

Hi,

your payment via TXN id 218916288 is failed. We have not received any funds for the same at our end. Banks generally take 7 to 10 working days (Excluding Saturday, Sunday and bank holiday) to refund the amount back to the customer's source account. We appreciate your patience in the interim.

Regards,
Team PayU

V

vijay yogi

from Pune, Maharashtra

Dec 11, 2018

Team - The settlement is still on hold for the below mentioned transaction ID. Request you to refund back amount to the credit card which was used for the payment. Also, Please let me know the process to discontinue merchant services with PayUmoney.

Transaction ID:[protected]
Date: 29th Nov 2018
Merchant ID: 6463459

Thanks.

Reply

PayUMoney Customer Care's response, Dec 11, 2018

Verified Support

Hi,

All your funds will be automatically transferred to your bank account in cycles of 3 working days from the successful transaction date (excluding Saturdays, Sundays and bank holidays). In case you have still not received the funds then please share your payment id's at [email protected] and we shall assist you further.

Regards,
Team PayU

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Address: Gurgaon, Haryana

Website: PayU

Dear sir,
I was filling online application form of htet and was doing payment of rs 1000/- through my hdfc net banking account. But the payment was failed. Then i did a another payment that was successfull.
But the failed transaction amount has not been still refunded to me.
So please redund my money immediately
Thanks and regards

Jan 10, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,

Team PayU

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B

Byreddi vaishnavi kalyani reddy

from Guntur, Andhra Pradesh

Dec 10, 2018

Everytime it shows payment failed what should I do for it please resolve my problem while I was paying it show payment will processed after that it display payment failed it is not accepting any cards

Reply

PayUMoney Customer Care's response, Dec 10, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,

Team PayU

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