[Resolved] PayUMoney — transaction dropped, but refund not initiated | |||
Hi, I have done transaction of rs.100 in easycommute with gateway is payu on 16/11/2018. Transaction id: p1811162002080133773984) of ₹ 100 with payu. Trasaction failed but 100 not refunded to my bank account. I tried to contact easycommute but they are also saying that transaction is failed and they are saying automatically reverted in the same payment mode, it din not happened. And i did not find contact info of payu. Please help to resolve the issue Thanks, Siva Was this information helpful? | |||
Dec 21, 2018 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support Dec 15, 2018 PayUMoney Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further - • PayU, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Team PayU Dec 16, 2018 Updated by Sivareddy Kadiri Dear kadiri.[protected]@gmail.comWe noticed that your transaction with Avogadro Technology Solution Pvt Ltd has failed. Following are the transaction details: Merchant Name Avogadro Technology Solution Pvt Ltd Payment Amount 100.00 Payment Id [protected] Merchant Website/Store www.easycommute.com Date/Time of Payment [protected]:57:20.0 Failure Reason Transaction Dropped For any service/payment related issues, please contact Avogadro Technology Solution Pvt Ltd directly. Merchant ID info is attached as an Attachment.  Verified Support Dec 17, 2018 PayUMoney Customer Care's response Hi, Your concern has already been addressed over the email sent by you under the case number 03977688. We request you to revert to the same for any more help or support. Regards, Team PayU Verified Support Dec 18, 2018 PayUMoney Customer Care's response Hi, Your concern has already been addressed over the email sent by you under the case number 03977688. We request you to revert to the same for any more help or support. Regards, Team PayU | |||
 4 Comments | |||
Comments
I have cancelled train ticket on 09/12/2018, irctc website showing my Amount is refunded in payumoney bank with refund id [protected] and [protected]. Both ticket refund amount is not credited in my bank account till 17/12/2018. Please sort out my problem as soon as possible.
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PayUMoney Customer Care's response, Dec 18, 2018
Verified Support
Hi,
We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Team PayU
We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Team PayU
Tickets cancelled but not refunded yet.
..On 29nov18 I booked 2 tickets FROM NZM TO VSKP SAMTA EXPRESS, PNR NO_[protected]. AMOUNT rs.4110.
But cancelled the ticket ... Irctc refunded the amount to pay u money with refunded I'd [protected]. but after 6 days duration the money not refunded to my bank.. account.
..On 29nov18 I booked 2 tickets FROM NZM TO VSKP SAMTA EXPRESS, PNR NO_[protected]. AMOUNT rs.4110.
But cancelled the ticket ... Irctc refunded the amount to pay u money with refunded I'd [protected]. but after 6 days duration the money not refunded to my bank.. account.
PayUMoney Customer Care's response, Dec 18, 2018
Verified Support
Hi,
We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Team PayU
We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Team PayU
I have to pay money for my instagram followers.
But i did't get my followers.
I pay 1000 for 10000 followers .
5 days ago .
Please provide my solution asknowws possible.
Thank you.
But i did't get my followers.
I pay 1000 for 10000 followers .
5 days ago .
Please provide my solution asknowws possible.
Thank you.
PayUMoney Customer Care's response, Dec 18, 2018
Verified Support
Hi,
We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Team PayU
We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Team PayU
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Your TXN id 220751806 has been refunded via ARN 834309082626 from our end. Banks generally take 3-5 working days (Excluding Sat, Sun & bank holiday) to refund the amount. Please contact them for further assistance in this regards.
Regards,
Team Payu