PayUMoney — Transaction failed but amount has deducted from account | |||
Below massage received from PayUmoney- Dear 43f50a7360bdc0d6bf23 We regret to inform you that your transaction through PayUmoney has failed. Following are the transaction details: Merchant Name LIC HOUSING FINANCE LTD Payment Amount 13012.00 Payment Id [protected] Merchant Website/Store www.lichousing.com Date/Time of Payment [protected]:20:15.0 Failure Message Was this information helpful? | |||
|
PayUMoney customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Refund Required
Below attached screenshot of transaction of Rs 21039/- for payment of home loan through the customer login account in LIC HFL using SBI net banking was done, for which transaction failed message was shown but amount was deducted.
So refund is required on urgent basis
![]()
![]()
Below attached screenshot of transaction of Rs 21039/- for payment of home loan through the customer login account in LIC HFL using SBI net banking was done, for which transaction failed message was shown but amount was deducted.
So refund is required on urgent basis
PayUMoney Customer Care's response, Feb 13, 2021
Verified Support
Hi!
Apologies for the inconvenience. As checked, this is a successful transaction via payment Id - 407513164 at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [email protected] for further assistance with your query.
Regards,
Team PayU
Apologies for the inconvenience. As checked, this is a successful transaction via payment Id - 407513164 at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [email protected] for further assistance with your query.
Regards,
Team PayU
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
60%
Complaints
3770
Pending
436
Resolved
2131
View all 3770 PayUMoney reviews & complaints
7th Floor, Pearl Tower, Plot No 51 Institutional Area, Sector 32, Gurgaon, Haryana, India - 122002
View all PayUMoney contact information
Below attached screenshot of transaction of Rs 21039/- for payment of home loan through the customer login account in LIC HFL using SBI net banking was done, for which transaction failed message was shown but amount was deducted.
So refund is required on urgent basis
Apologies for the inconvenience. As checked, this is a successful transaction via payment Id - 407513164 at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [email protected] for further assistance with your query.
Regards,
Team PayU