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[Resolved]  PayUMoney — transaction id 19959131 refund

Address:400051
Website:Reliance Energy app

I Karuna Khobragade did transaction for Reliance Energy electricity bill account no.[protected] on Reliance Energy app. through PayUMoney on 10/7/18 but I received email that transaction has failed having ID 19959131 but my money got deducted from my visa card. From that day I am sending email to [protected]@payumoney.com I got reply that money will be deposited in 3 to 5 working days. But 6 days have passed and money is not yet deposited and I am getting calls from Reliance Energy for nonpayment as payment is overdue otherwise they will interrupt electricity. So please refund my money as early as possible. I want to pay bill
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Aug 20, 2018
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Jul 20, 2018
PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU
Complaint comments 
1 Comment

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Comments

I tried to book a ticket in IRCTC. I choose payu money for payment. The amount was deducted from my bank but it was not refelected to irctc. Payment bwas failed. Here I attached the screenshot of my IRCTC history.My contact number [protected]. So kindly check and refund the amount same. If there is any information that you want let me know.

Reply
PayUMoney Customer Care's response, Jul 20, 2018
Verified Support
Hi Tony,

We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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