[Resolved] PayUMoney — transaction successful but merchant didn't get credited amount | |||||
I have made a payment to Apeejay School, Mahavir Marg-Jalandhar on 09 Jan.2018 of INR.13163.60 through Net Banking portal of my SBI account. PayUMoney trans. ID:[protected]. SBI debit ref. [protected]IGACRQQJH4 Both SBI account statement and PAyUMoney received SMS shows that the amount is credited and payment transaction was successful. Still the amount is not transferred to Apeejay School payment portal and is showing as outstanding/not paid. So, PayUMoney, kindly credit the amount either to Apeejay School (Merchant) payment portal or credit it back to my SBI account no. Was this information helpful? | |||||
Feb 15, 2018 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support Jan 14, 2018 PayUMoney Customer Care's response Dear Customer, We would like to inform you that the Payu Money Id[protected] is successful at our end. Please get in touch with the merchant(APEEJAY EDUCATION SOCIETY) with Merchant Txn Id - b57df0e65603f9f9f66f in order to get the service delivery status at their end. Regards, PayUmoney Support Team | |||||
 1 Comment | |||||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
60%
Complaints
3771
Pending
436
Resolved
2132
View all 3771 PayUMoney reviews & complaints
7th Floor, Pearl Tower, Plot No 51 Institutional Area, Sector 32, Gurgaon, Haryana, India - 122002
View all PayUMoney contact information
Transaction id [protected]
transaction date 08-Dec-2017
refund id [protected]
refund status refunded
refund date 08-Dec-2017
money not credited to my account
pathetic service please resolve the issue as soon as possible
We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Alternately you can also contact us at care@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html
Regards,
PayU Team