[Resolved] PayUMoney — twice payment against confirmtkt booking | |||
Sir The above transition is again pnr-[protected] booking id tk8957192u27 irctc trans id [protected] ticket from ptkc to del dated 17.06.2019 booked by me on 08.06.201. They have received payment twice against iob netbaking transition id @925124 for rs2278.00 at the time of this payment message received bank server is down & no otp received but my account debited. After that i have made same trans payment though my sbi credit card trans id 8956605 for rs 2278.00. Confirmed ticket has received twice payment against one ticket booking. Was this information helpful? | |||
Jul 29, 2019 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support Jun 25, 2019 PayUMoney Customer Care's response Hi, we are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further - • PayU, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Team PayU | |||
 2 Comments | |||
Comments
I have transaction it's failed.my payment is not refunded till 7 days
PayUMoney Customer Care's response, Jul 9, 2019
Verified Support
Hi,
We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Team PayU
We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Team PayU
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online payment through PayU. My money got deducted from my account.I Checked on Online shopping website the payment status showing "UNPAID". I got the messages from PayU regarding the money deduction.I will attach that files now. i just want my deducted amount back.
Please note that this is a successful transaction via PayUmoney Payment Id - 253276351 at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.
Regards,
Team PayU