[Resolved]  PayUMoney — unauthorized / fraudulent deduction from my sbi debit card - refund - reg.

On[protected] an amount of Rs. 19992/- was unauthorizedly debited to my SBI account through Debit card on POSPAYUST[protected] at digitalseva.csc.gov.in (txn#[protected]. It is an illegal / fraudulent transaction without my consent and permission. Kindly arrange to refund me the amount.

Thanks & Regards.

Detailed Report submitted to Cyber Crime Branch Police Commissionerate on[protected].

Respected Sir / Madam,

Sub: Unauthorized Fraudulent Transaction over Mobile communication – reg.

Most respectfully, I hereby write to inform you that, yesterday afternoon between !2.30 – 1.00 noon, I have received a Phone Call from a female named Sruti ( Number (+[protected] asking about the details of my SBI credit card, which actually I wanted to surrender. Later on she has diverted the line to her Senior Service Executive, who introduced himself as Mr. Abhinav Kumar to me claiming as a Help Desk Person of SBI Bombay / Kurla Branch. Anticipating to be a competent person of the SBI, I have given him my ATM Card No. [with CVV no. and type of card (VISA or MASTER CARD)] and Credit Card number in good faith. I could not envisage that I am being trapped. Mr, Abhinav told me that an amount of Rs.9996/- is shown as Credit Amount, which will be transferred to my SB Account, for which OTPs will come in my Registered Mobile Number and I need to communicate the same to him within 3 minutes, otherwise the OTP will be ineffective.

Thereafter, the OTPs have come and I have communicated to him and subsequently some amounts have been debited against my Debit Card number towards purchase of different items (a list of items purchased against my Debit Card is enclosed herewith). After 2 / 3 entries, I have asked Mr. Abhinav why these different amounts are being debited against my Debit Card, he informed me that some system error is occurring and finally, the OTP will come which will enable to get me a Credit of Rs.19992/- (twice the credit amount of 9996/-). Now I realized that I am really being cheated and after 2.30 pm I have not responded – nor they have called and by then an amount of Rs.49980/- has already been debited to my SB Account through Debit Card.

I have called on my Banker – State Bank of India, Madinaguda Branch, Hyderabad this morning, and the Service Manager Mr. Ramu has advised me to lodge a Police Complaint with Chandanagar Police Station. I have visited Chandanagar Police Station today at around 12.30 pm, who has advised me to lodge the complaint with Cyber Crime Police Station.