[Resolved]  PayUMoney — wrong debit while paying bwssb

Address:560095

I have been debited from my account for the bill payment but it shows error and two times this has happened. There is an error on your payment gateway. I have paid the bill and its showing i have not paid the bill. My account has been debited

After putting in the otp it showed we are not able to get authentication from the bank and bill was not paid. And now the account has been debited

I have done two payments today on sept 26, 2017 paying the water bill of bwssb (Bengaluru). One through development credit bank for 1410.31 and other through corporation bank for 1321.31. Both payments howed that there was an error and transaction cannot be processed by payu. But both of my accounts got debited.

This seems to be cheating

Please refund the payment to the bank account

Regards

Ali bhayani
Was this information helpful?
No (0)
Yes (0)
Nov 3, 2017
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Sep 28, 2017
PayUMoney Customer Care's response
Hi,

We are unable to trace the transaction details with the provided information. Request you to share the PayU Transaction id to get the status checked.

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU
Complaint comments 

Comments

Yesterday 21-Sep-2017 around 11:15 am. I was paying my internet bill through Payumoney. That time money was debited from my bank account but when while it redirecting back to Payumoney, it was just loading and loading. That why my bill was not paid but money debited.
PayUMoney Customer Care's response, Sep 28, 2017
Verified Support
Hi,

We are unable to trace the transaction details with the provided information. Request you to share the PayU Transaction id to get the status checked.

Alternately you can also contact us at care@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    PayUMoney
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    60%
    Complaints
    3770
    Pending
    436
    Resolved
    2131
    PayUMoney Address
    7th Floor, Pearl Tower, Plot No 51 Institutional Area, Sector 32, Gurgaon, Haryana, India - 122002
    View all PayUMoney contact information