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PayUPaisa Complaints & Reviews

www.payupaisa.com

1

Updated: May 13, 2023

Complaints 87

Resolved

15

Unresolved

72

So far, so good. PayUPaisa is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope PayUPaisa will keep up the work and continue to help more customers with their concerns even better 🤝

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PayUPaisa reviews & complaints page 4

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Address: Gautam Buddh Nagar, Uttar Pradesh

I make a payment through your payment gateway to dishtv vc no [protected] for rs 350/- through my hdfc debit card xxxx5149 on[protected] at 19:40:07. I got your code payupaisa47779 but the above amount has not been credited in my above mentioned vc no of dishtv. Please clarify that the how much time it will take to credit in my account or how i can get my money back

Thanks

PayUPaisa customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Dec 2, 2018

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

J

Jaya Viswa

from Chennai, Tamil Nadu

Aug 5, 2019

I paid my EB bill by this app through my HDFC Credid card...but...the payment had not make by them...my money didn't refund to my HDFC credit card..still now.
Because am very depressed. Please help me..

non receipt of payment by dishtv - Comment #3504091 - Image #0

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Address: Ajmer, Rajasthan, 305001

Hi,
I have ordered a ebay product[protected] on 9/08/18 for 2525/ rupees. I have payed 2525 rupees amount online to ebay, but i got mail that the sailer don't have that product. So they genrate a refund order.
But i still not got my refund yet.
I have registered a complaint to national coustomer helpline, so that the complaint number is 913072.

So pls give my payment asap otherwise i will take a leagal action on ebay.

Regards,

Rampratap verma
Call [protected]

Aug 7, 2021

Complaint marked as Resolved

PayUPaisa customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Oct 1, 2018

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

Ashwin devjibhai makwana's reply, Jan 25, 2022

My order is not Dilever

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Address: Mumbai City, Maharashtra, 400701

Website: www.payumoney.com/customer/users/paymentOptions/#/76D492B65DDFD87474EBF4697440C55B/five/149849

I have paid for NIT Goa through Payupaise at PAYUPAISA47777.
Date :[protected]
Client number : PAYUPAISE47777
My money was deducted from bank account while the registration was not done. Please contact me ASAP, as the registration would be closing soon and I need to register for sure. Of all the payment gateways I have ever used, Pay U money seems to be the worst. None of your customer service phones are ever reachable. What sort of payment gets hung in the mid-way? My payment is o[censored]tter-importance and is a highly sensitive time case but here I am sitting and mailing you my complaints because your services are terrible. Please get back to me as quickly as possible OR atleast do a quick refund so that I can atleast try paying again.

+1 photos

Aug 8, 2021

Complaint marked as Resolved

PayUPaisa customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Sep 19, 2018

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Address: Ghaziabad, Uttar Pradesh, 201014

I have not done any transaction... Please specify where this payment have been done and give proper clearance of this. I have been reading online that this is always fraud done by payu. Please reply and solve this on urgent basis.
I received a msg from my bank sanying
Rs.4139.00 was spent on ur hdfcbank credit card ending 3524 on[protected]:15:28:06 at payupaisa47779. Avl bal - rs. — , curr o/s - rs. —
Please reply and help asap.

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Address: North Goa, Goa

Kindly refund my 2 transection amount asap.
As order was not booked but amt was deducted from my account.

Date : 31/7/2018
Order name : aquasports water rides at goa

Transection bank name : kotak mahendra bank

Payment gateway ref no : [protected] amt : 3200rs
Payment gateway ref no : [protected] amt : 3200rs

Awaiting for your swift reply.

Aug 5, 2021

Complaint marked as Resolved

PayUPaisa customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Aug 2, 2018

Hi Seema,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Address: Mohali, Punjab, 140603

Website: Zipped solutions pvt order ltd

I have paid for through debit card and even i got the message that your ₹1199 has been deducted from your debit card. But nothing came from website or any mails through which i have enrolled. Kindly look into this.
Message which i received was from hdfc bank:-

Rs.1199.00 deducted your hdfc bank debit card ending 2782 on[protected], 1:55 pm at payupaisa47779.
My order id is[protected]

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Address: Ranchi, Jharkhand, 834006

I have done a transaction of rs. 304/- on 26.06.2018 from my HDFC credit card ending 1232 to fill up a form o[censored]G program for sesion 2018-21 in Ranchi university. After deduction of money form not filled up and status was showing that PAYMENT PENDING . Till date neither form has been filled up nor i got my money back . Kindly refund my money as soon as possible.

+1 photos

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Address: Kolkata, West Bengal, 700091

Website: PayUPaisa

I have deposited money with payupaisa by my debit card on 17.04.2018 at 7.38pm to my home tutor site. But they are saying that they have not received the money. My transaction id is payupaisa 47779. Kindly resolve the matter at the earliest and do yhe needful.
Why is this kind of fraud going on. Kindly take this issue seriously and return the money at the earliest.

Madhupa acharyya.

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Address: Amritsar, Punjab, 143001

I have make a payment for rs. 10646.66 on 09-03-17 at 21:47:40 to dav public school (Payupaisa47777), amritsar (Punjab) through my hdfc credit card, payment was deducted from my card but transaction not completed. On next day i have done another transaction in same account that was completed but my earlier deducted amount was not reversed till now kindly reverse my deducted amount or call me at[protected]. I am also enclosing a image of transaction message received from hdfc bank.

+1 photos

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M

mabalasu

from Bengaluru, Karnataka

Jun 18, 2018

Dear Payupaisa,

I was trying to pay the school fee thru online on the school website thru payupaisa by credit card. The money is deducted from the account, but not credited to school account. Kindly do the needful ASAP.

The Reference number PAYUPAISA47777

Regards,
Manju

S

Shivkmar M

from Belgaum, Karnataka

Jul 5, 2018

I have make a payment for Rs.605.36 on date 29/06/2018, at 02:20pm on POS PAYUPAISA47777 at PAY*PAYU MONEY txn# 169080. to GULBARGA UNIVERSITY Karnataka State (Payupaisa47777), through my SBI Debit card, payment was deducted from my card but transaction not completed. kindly reverse my deducted amount or call me at. [protected]

S

SK RAFIKUL HAQUE

Sep 8, 2020

I have make a payment on payu for 3rd semister fees payment of Rs 2275. Amount deducted but I have not got any recipt. The student profile has not updated yet as payment done.

payment deducted from bank but transaction not completed - Comment #3731712 - Image #0

SK RAFIKUL HAQUE's reply, Sep 8, 2020

Either make the payment clear or give the money back. Do it fast tomorrow last date of my college for fee payment.
Contact No. 8918651402

A

Athlete

Jul 12, 2021

I submitted my college fee but college didn't get fee and the amount was deducted from my debit card by PAYUPAISA.

payment deducted from bank but transaction not completed - Comment #3859099 - Image #0

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Please refund my money on reference no 47779. I have registered in the website www.copypastejob.in and created account by paying money using my debit card to do online job and received verification mail saying that your account will be activated in five minutes. But i have not got any response even after 3 hours. So kindly help me to get my money back from this company since dissatisfied with this company. Company website is www.copypastejob.in

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L

lakhotianm

from Alwar, Rajasthan

Jun 25, 2018

I am hdfc credit card holder.today i get the statement.as per the statment on 5th june payment done in paumoney rs 9423.00+7999.00+8111.00 total 25533.00 rs .but it, s not related with me.please clear this thing otherwisei have no option to file the police complain. clear as soonest

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Address: New Delhi, Delhi, 110059

Website: WWW.EBAY,IN

I purchase of shoes of rs.299 and i submit my amount through paytm wallet my amount id deducted but payment not made i have txn no and the no. Is #jpt[protected] and my contact no. Is [protected]. Plz try to sort out of t his. Plz send me the datila bout the mail n i want my money back as soon as possible. My payment is go throught the ebay.in nad the merchant is pya u paisa.

+1 photos

PayUPaisa customer support has been notified about the posted complaint.

Apr 21, 2018

Raj Kedar's response My payment is successful in my credit card but next work is pending for pancard to utiitsl side

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eBay.in Customer Care

from Delhi, Delhi

Nov 18, 2017

Dear Yuvraj Nasa,

We are sorry to hear that you've been having this experience. Since we can't reach you so you can contact us here: http://ocsnext.ebay.in/ocs/home

Regards,
Team eBay

R

Raj Kedar

from Guwahati, Assam

Apr 26, 2018

[protected] rajesh kedar

R

rainshin

from Mumbai, Maharashtra

Jul 10, 2018

My HDFC Credit card ending with 2941 was debited for Rs 1998 on 08 one 2018 by
PAYUPPAISA47779

Pls let me know for what was it debited for??? as no Information for what was it debited for???

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Address: 620101

Website: Chrome

I have booked my train ticket for rs.811.04 but due to some irctc online error unable to get the ticket

The ticket is from hindpur to rajamundry on 3rd september. This is the first time i am booking through payupaisa. Request you to do the needful and revert back with reply to my request which to get my amount return back to the credit card
Kindly do the needful.

Aug 5, 2021

Complaint marked as Resolved

PayUPaisa customer support has been notified about the posted complaint.

Sep 01, 2017

Updated by Sivanesa Krishna M Do the needful for getting amount back

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PayUMoney Customer Care

from Gurgaon, Haryana

Sep 6, 2017

Hi,

We are unable to track the transaction with the information provided by you.

Request you to share your Payu Payment ID, Email ID and mobile number at [protected]@payumoney.com and the concerned team will be able to help you further.

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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Address: Chennai, Tamil Nadu, 600060

Website: Payupaisa

Sir,
I have received calls today from HDFC bank employee claiming to return the money charged on my card during last year. Since he just only asked for only last 4 digits of my card and no transaction can be made only by knowing last 4 digits then i got a message that this 8021 Rs transaction has been made through my card no ending with 2824 through .ref no[protected] on PAYUPAISA47779 at Gurgaon. on calling back that person i made call i told i am not intrested Kindly refund my amount.that person told ok.but still do not pick my phonr.am uploading the call number from which i have received calls +91 [protected] +91 [protected] I used to get call from these guys that money will be provided back, but till no return...

Regards
R.S.Ilayaraja
[protected]

PayUPaisa customer support has been notified about the posted complaint.

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S

sidu1*

from Darjiling, West Bengal

Dec 13, 2017

I have recharge my jio phone no by pay u money. my account is debited with Rs 399.00 but my phone is still not charged with above said money. so do the needful as early as possible or else transfer the money back to my account.

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Address: 700059

Website: www.time4education.com

I have just paid for time aimcat through credit card and even i got the message that your ₹3500 has been deducted from your credit card. But nothing came from time website or any mails through which i have enrolled. Kindly look into this.
Message which i received was:-

Rs.3500.00 was spent on ur hdfcbank credit card ending 3687 on[protected]:23:51:21 at payupaisa47777.

Aug 6, 2021

Complaint marked as Resolved

PayUPaisa customer support has been notified about the posted complaint.

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D

Devasish Raj

from Kolkata, West Bengal

May 28, 2017

Please look into this issue, as I'm really very much worried.

PayUMoney Customer Care

from Gurgaon, Haryana

May 29, 2017

Hi,

We are unable to track the transaction with the information provided by you.

Request you to share your Payu Payment ID, Email ID and mobile number at [protected]@payumoney.com and the concerned team will be able to help you further.

OR

Create a ticket through https://www.payumoney.com/contactus-ticket.html?userType=buyer

Regards,
PayU Team

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Address: Mumbai City, Maharashtra, 400059

Website: www.colmed.in

I placed order for online purchase of dynacrepe bandage 15cm*4m and paid money through hdfc bank credit card (Rs.189.00 was spent on ur hdfcbank credit card ending 3311 on[protected]:12:14:42 at payupaisa47779)
I have not received any confirmation massage/email from the company named colleratal medical. I contacted the customer care officer of the company who told me that transection id is required but the banks sms does not provided that.

PayUPaisa customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

May 26, 2017

Hi,

We are unable to track the transaction with the information provided by you.

Request you to share your Payu Payment ID, Email ID and mobile number at [protected]@payumoney.com and the concerned team will be able to help you further.

OR

Create a ticket through https://www.payumoney.com/contactus-ticket.html?userType=buyer

Regards,
PayU Team

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Address: Chandigarh, Punjab, 160101

Website: ebay

I have purchased an item from ebay on[protected] after few days i got notification the seller has not shipped the item by the shipping deadline of[protected] PaisaPay has initiated a cancellation for this transaction and The refund will be processed within 3 days from the date of initiation that is[protected].
After all of this on[protected] i have got email Your Refund request is on hold.You may be contacted by PaisaPay customer support Could you tell me what is the fun behind it why are you not giving my money back that means a consumer can not trust paisapay to shop anything today is[protected] can you tell me how much patience i have to show i have called to customer support many times what scenario i have to follow just let me know how long i have to wait or i have to file a case in consumer court.

PayUPaisa customer support has been notified about the posted complaint.

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eBay.in Customer Care

from Delhi, Delhi

May 2, 2017

Dear mukul9210,

We are sorry to hear that you've been having this experience. Since we can't reach you so you can contact us here: http://ocsnext.ebay.in/ocs/home

Regards,
Team eBay

Mukul9210's [Complaint's author] reply, May 2, 2017

I have called your ebay customer support many times but you guys are not taking it seriously. Paisapayid-45118905281 today is 02-05-2017 still i did not receive my amount i am begging for refund from 21st april very disappointed by your process.

PayUMoney Customer Care

from Gurgaon, Haryana

May 2, 2017

Hi Mukul,

We are unable to track the transaction with the information provided by you.

Request you to share your Payu Payment ID, Email ID and mobile number at [protected]@payumoney.com and the concerned team will be able to help you further.

OR

Create a ticket through https://www.payumoney.com/contactus-ticket.html?userType=buyer

Regards,
PayU Team

M

Mukul9210

from Noida, Uttar Pradesh

May 2, 2017

I have called your ebay customer support many times but you guys are not taking it seriously. Paisapayid-[protected] today is[protected] still i did not receive my amount i am begging for refund from 21st april very disappointed by your process.

PayUMoney Customer Care's response, Sep 6, 2017

Hi Mukul,

We are unable to track the transaction with the information provided by you.

Request you to share your Payu Payment ID, Email ID and mobile number at [email protected] and the concerned team will be able to help you further.

OR

Create a ticket through https://www.payumoney.com/contactus-ticket.html?userType=buyer

Regards,
PayU Team

S

saishan1

from Coimbatore, Tamil Nadu

Sep 4, 2017

Sir

I applied for bihar state police application. At the time of application the exam fees paid through payupaisa. My payment successful. But client receipt not coming. How can i get the refund my money.

GIVE THE CUSTOMER CARE NUMBER.

PayUMoney Customer Care's response, Sep 6, 2017

Hi,

We are unable to track the transaction with the information provided by you.

Request you to share your Payu Payment ID, Email ID and mobile number at [email protected] and the concerned team will be able to help you further.

OR

Create a ticket through https://www.payumoney.com/contactus-ticket.html?userType=buyer

Regards,
PayU Team

S

StylishStar Sümáñ

from Kolkata, West Bengal

Sep 20, 2017

I payment my college fees ...and i dont get any payment sleep..

PayUMoney Customer Care's response, Sep 28, 2017

Hi,

We are unable to track the transaction with the information provided by you.

Request you to share your Payu Payment ID, Email ID and mobile number at [email protected] and the concerned team will be able to help you further.

OR

Create a ticket through https://www.payumoney.com/contactus-ticket.html?userType=buyer

Regards,
PayU Team

S

sunil dombe

from Pune, Maharashtra

Oct 9, 2017

Yesterday i have make payment to vision study.in from my sbi account but they says payment not recived. so pls check my translation id is[protected]

PayUMoney Customer Care's response, Oct 26, 2017

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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Address: Gurgaon, Haryana, 508206

Hi, I submitted ApEmcet fee through payupaisa payment gateway on March 29th, 2017 at 17:33:50 PAYUPAISA47777. Payment reference id P[protected].
When i checked for hall ticket today, it says payment was not received and I need to pay a late fee of ₹9125. Can you please verify it on your end call me immediately at [protected]?

Thank you
Shanmuka Sri chaitanya.

+1 photos

Aug 7, 2021

Complaint marked as Resolved

PayUPaisa customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Apr 21, 2017

Hi Cherry,

We are unable to track the transaction with the information provided by you.

Request you to share your Payu Payment ID, Email ID and mobile number at [protected]@payumoney.com and the concerned team will be able to help you further.

OR

Create a ticket through https://www.payumoney.com/contactus-ticket.html?userType=buyer

Regards,
PayU Team

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Address: Mumbai City, Maharashtra, 400034

Dear sir,

I am jaising chavan my sbi debit card ending is 9057 as a payment source used by a fraudster from 10th march 2017. On same day the person done transaction of amount rs. 5000/- at payupaisaa47779 around 01:36 pm. Please do something if there is any possibility to cancel this transaction and refund my amount.

Kindly take the necessary action as soon as possible.

Contact on my mail id [protected]@gmail.com.
Mobile [protected]

Aug 7, 2021

Complaint marked as Resolved

PayUPaisa customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Mar 14, 2017

Hey Vinayak,

Forwarding your details to the concern team and they will soon be in touch with you.

Alternately for any more assistance, you can also contact us at [protected]@payumoney.com

OR

Just create a ticket through https://www.payumoney.com/contactus-ticket.html?userType=buyer

Regards,
Team PayU

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Address: Hazaribagh, Jharkhand, 825314

Website: www.payumoney.com

On 24.12.2016, rs 38000/- had been deducted from my account by [protected] / payuibibowebpvtltd, without my doing any transaction, through cheque no. [protected].
I noticed this unusual deduction only today. This is terrifying that so uch money can get deducted from my account in a reputed bank. Before the culprits get away with it. Immediate enquiry should be done and culprit found out.
I want immediate refund of the money..

Aug 7, 2021

Complaint marked as Resolved

PayUPaisa customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Jan 17, 2017

Hey,

Please note that the issue has been shared with the concerned team. They will soon get in touch with you.

Regards,
PayU Care

PayUMoney Customer Care

from Gurgaon, Haryana

Jan 17, 2017

Hi,

We are unable to trace the transaction details with the provided information. Request you to share the PayU Transaction id to get the status checked.

Alternately you can also contact us at [protected]@payumoney.com, [protected]@payu.in or just create a ticket at our end through https://www.payumoney.com/contactus-ticket.html?userType=buyer

Regards,
PayU Care

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Address: Purnia, Bihar, 854301

Website: UPAHAR FOUNDATION.IN

I have fill the form o[censored]pahar foundation and payment by sbi debit card worth Rs. 155/- in payupaisa dated on 13-12-16 and an amount 155 deduct in my account but payment id not received till now.

plz solve this issue and send me payment Id so that I update my payment status.

Br//
Afshar Alam
mob:- [protected]

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