[Resolved] Peachmode — order no#[protected] need my money back

Sonal98

from Pune, Maharashtra

Address:	411021
Website:	Peachmode.com

Peachmode is the fraud site. I purchased one saree and it was defective and material was poor. Customer servoce is worst they have given store credit instead of refund. I purchased second time one lahnga for that i have to give 500 more. I found lahnga choli and material was totally diffrent as shown in a pic. When i ask them to return the product and refund my money back. They denied it and said "keep the product with you". And customer service person said they have so called policy like they can not return/exchange second time order and it was placed wity store credit. I didn't see this policy on website. First time o got defective product and second time i got cheap and mismatch product then how come it is second time. I never expect this thing from any shopping website. Frnds dont purchase any thing from thia website.

I need my money back 1500rs. It is like to keep the useless product with us.

Id - jain98. [protected]@gmail.com

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Nov 10, 2017

Complaint marked as Resolved

Peachmode customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2017

Peachmode Customer Care's response Hi,

The product you have purchased is using store credit hence we cannot initiate the reverse pick up.

As an exception case we are taking your return request, Hence request you to send the product back to us by yourself we wont reimburse the courier charges.

Since you will be sending the return package yourself, we request you to provide us with the following details when the package is shipped :

Courier Name :
Courier Tracking No :
Shipped Date :
Product's shipped :
Along with the image of the courier receipt that you received. Also please make sure that the original invoice that was sent to you is inside the return package.

To Address :

Coderaft Solutions Pvt. Ltd. / PeachMode
Shyam Sangini Textile Market,
A Wing, 214-215,
Surat Bardoli Road,
Kumbharia Gam,
Surat, Gujarat - 395010
Phone +[protected]
Once the package reaches our warehouse, please allow us 24-48 hours to update the status and complete the return process. Thank you.

Regards,
Faisal Kazi

Oct 10, 2017

Updated by Sonal98 Hi,

I have purchased the first product using netbanking.. I got first defective product and peachmode provide me store credit for that. When i purchase second product i had given 400+ as cash. So i request you to initiate return request and schedule pickup.

I just want to confirm, will i get money return in my bank account once return process done.

Oct 14, 2017

Updated by Sonal98 Hi,

Please rerer below courier details:-

Courier Name : Shree Maruti Courier service pvt ltd
Courier Tracking No :[protected]
Shipped Date : 12/10/2017
Product's shipped : lahnga.

Courier company charged 690 And i want same refund.please refer the attached screenshot