When you pay for sometime, you expect more. But in case of shaadi.com it’s somewhat too bad experience. Here are some lines…
# No priority given in sorting or filter to paid members.
# No Offline Message: Paid member can take initiative to start chat, means, he/she just have to sit chat window opened (even the other person is busy) and wait for other person for permission. Even he/she could not send one word like “Hi” or any offline message.
# No permission to express Interest again: Biggest foolish thing is, if someone declined you, this means you CAN NOT express interest again,
---- Even after 1 year,
---- Even after you Pay for membership,
---- Even after you changes whole text of your profile,
---- Even after you moved to another country,
---- Even after you changed your snaps,
---- Even after you have Salary from 5 digits to 8 digits or changed your Job/Profession.
---- Even after you get citizenship of another big country.
Means once declined is life time declined, Even you pay for membership, but that useless. Even you CAN NOT send chat request. ONLY ONE IDEA is every time you feel to pay and take membership, then create fresh profile (This is mistake I did that I have not created fresh profile, but expect other should not repeat). Don’t expect from them.
Also, I already know nowhere such things are mentioned when one take membership, But at least they should sell some benefits to paid. They are thinking able to send one message is enough facility. They are not thinking factors that can facilitate, but just thinking about their business.
There are lot more, but for this email these are enough. Otherwise if some from shaadi.com start reading he’ll kill himself.
Aug 14, 2020
Complaint marked as Resolved
This is with reference to your complaint regarding our service. We definitely understand your concern and value you as an esteemed customer. We wish to inform you that we had tried contacting you on the number provided to resolve your query. However, we were unable to contact you as the number was unreachable and later switched off. Kindly provide us an alternate number so that we can reach you to resolve the issue.
Further, we wish to re-assure that we will definitely take all the necessary efforts to resolve your query. We are commited to provide a good experience to all our members and help them to find a desired partner through our site.
We also wish to inform you that a lot of members have been successful in finding their life partners through Shaadi.com.
For assistance please contact us on Live Help or on Tel no:[protected] – we are available 24 hours a day, 7 days a week.
Regards
Boldwin
Shaadi.com Customer Relations.