People-Group / People Interactive India — refund not received after complaint

Website:Shadi.com

So many times, i've told my preferences to shaadi.com still they not sending me matches according to my preferences.Intentionally, they are sending me those matches who are not according to my preferences.My only preferences is delhi/ncr but i have not received any matches for delhi/ncr infact there is no filter to set delhi/NCR.
I told them if you don't have good matches according to my preferences please return my money .They told me that If you have sent at least 10 Interests and you don't have a single Accept within the first 30 days of becoming a Premium Member, we will refund your entire fee.But my question is there is no matches according to my preference so how i can send invitation.I've taken the premium membership on 26th September 2018 . My shaadi.com id is SH12810075. My order Id is[protected]. It's my second time complaint against shaadi.com.I am not happy with shadi.com services.
I'm really upset by the matches they are sending me.If they don't have good matches then why are they not refunding my remaining money.
I really appreciate i[censored] refund my money.
Name Neeru
Emaii id: [protected]@yahoo.com
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