People-Group / People Interactive India — shaadi.com refusing to refund

 
1 Review
United States
 Raghav Chandra on May 14, 2019
I activated annual membership by mistake, and asked customer service to immediately deactivate the service as it's not required, and kindly refund the money back.

The person representatiing shaadi.com assured me he pushed the request forward and my account will be deactivated with 48hrs and i will get refund with 7days.

After 48hrs, i contact them again asking about the status, and they accuse me of using there services. And they will not be able to refund the amount because of their company policy.

First of all i didn't wanted to use it, but i asked to wait for 48hrs. What i am supposed to do here.
Also, even if they want me to charge. Charge me for a month, and refund rest of the money.

This isn't customer service. I didn't expect this

shaadi.com refusing to refund

Complaint Status


[May 14, 2019] People-Group / People Interactive India customer support has been notified about the posted complaint.
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    Customer satisfaction rating
    21%
    Complaints
    254
    Pending
    16
    Resolved
    47
    phone
    +91 22 4351 7007 (HQ)
    +91 22 2481 2277 (Customer Relations)
    location
    2B (2) (ii) Ground Floor, Film Centre, Building 68, Tardeo Road, Tardeo, Mumbai, Maharashtra, India - 400034
    People-Group / People Interactive India - shaadi.com refusing to refund