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Pepe Jeans India Complaints & Reviews

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Updated: Oct 9, 2026
Complaints 209
Resolved
37
Unresolved
172
So far, so good. Pepe Jeans India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Pepe Jeans India will keep up the work and continue to help more customers with their concerns even better 🤝
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Pepe Jeans India

Pepe Jeans India reviews & complaints page 2

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P
Pari Geet
Sep 7, 2022
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I ordered an product from your website on 8 Aug and it's return was completed on 15th Aug. Yet I haven't received my refund back. I need my refund now else i will register an FIR against your website for such behave.

Return Number- D[protected]#1
Return Status: Confirmed
Invoice Number: PEPEM0240784
Pepe Jeans India customer support has been notified about the posted complaint.
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    arunamak125
    Aug 30, 2022
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    I have ordered a t shirt on COB. Because of fitting issue i have returned it but haven't received any refund, yet nor any update on refund
    Pepe Jeans India customer support has been notified about the posted complaint.
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      P
      Prato
      from Mumbai, Maharashtra
      Aug 30, 2022
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      I bought my women's Pepe jeans jeans in the 3rd week of July 2022, in a single wash the fabric got loose. We buy branded jeans so that we don't have to face fabric problem or fitting problem or etc...but after buying these jeans from Pepe jeans I'm regretting...they need to check on the quality they are providing such a big brand with these quality really feels pity.
      Pepe Jeans India customer support has been notified about the posted complaint.
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        N
        NIVEDITHA C
        Aug 29, 2022
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        My friend gifted me Pepe jeans leather jacket 1yr back for my birthday..I hardly used this jacket 5-6 times..now the leather is getting torn off..since it is a Pepe jeans I thought it will give good durability...it didn't even last for a year..very disappointing with the brand..I am attaching the photo of the jacket.. kindly replace the item with a good quality one. Thank you
        Pepe Jeans India customer support has been notified about the posted complaint.
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          R
          Ravinder9729195790
          from Ambala, Haryana
          Aug 19, 2022
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          Address: Ambala

          After 1, 2 washing lot of color removed of black jean. I purchased black straight jean from pepe showrooms at nh1 factory outlet, ambala, haryana, india.
          Phone given when purchased [protected]
          So tell me what i do.
          Please refund or replace jean.
          Pepe Jeans India customer support has been notified about the posted complaint.
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            D
            [email protected]
            Jul 31, 2022
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            Address: Mumbai
            Website: www.pepejeans.in

            Hi,
            I have placed an order for thousands of rupees i didn't receive any proper mail communication of the order, when I check back in the website with my login, i see there is no order placed. I have paid for the order.

            I don't see any customer support replying to the call.
            Pepe Jeans India customer support has been notified about the posted complaint.
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            Pepe Jeans India -The mail says order has been shipped but when checked with Ecom Express customer care and the status it shows "information received", no parcel has been dispatched.

            Pls find the screen shot.

            Thank U
            Reply
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              S
              Shivaraju21
              Jul 7, 2022
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              Am Shivaraju- I have booked few garments from pepe Jean's india website they have charged me few thousands and there was order details shared then I have verified either my pepe log ins and no information about this orders it was empty. Where is money went. It was deducted towards pepejeans.

              Tried contacting all the possibilities that are given by Pepe Jean's website but no one is responding.
              Pepe Jeans India customer support has been notified about the posted complaint.
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                A
                Aadi135
                from Mumbai, Maharashtra
                Jul 4, 2022
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                Dear Sir / Madam,

                I am writing to you to raise an issue about: Clothing, shoes & accessories

                The issue that I have experienced was: I ordered three denims from pepe india online directly. Two were a perfect fit but one wasnt so i put in a return request. Called them and asked them to pick it up. My return request was placed On 21st june and was told that the pick up agent will call and come today its 4th July almost 2 weeks and the product is not picked up i tried calling on customer care no answer no call backs sent reminder mails no revert

                It occurred on: 21/06/2022

                I just want them to pick up the product and return my amount

                I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

                Yours faithfully,

                Adnan Memon

                Order Number: PJI[protected]n
                :
                Pepe Jeans India customer support has been notified about the posted complaint.
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                  S
                  Sarkardebo
                  Jun 23, 2022
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                  Defective piece.colour coming out.torned after first use
                  Pepe Jeans India customer support has been notified about the posted complaint.
                  Jun 23, 2022
                  Updated by Sarkardebo                   Bought a black jeans from coochbehar outlet.black colour coming out and torned afte 2nd use
                  Jun 23, 2022
                  Updated by Sarkardebo                   Worst experience with pepe jeans.colours coming out.worst fabric.torned after first usr
                  Jun 23, 2022
                  Updated by Sarkardebo                   Very bad customer service.no reply no solving prblms attitude.very worst experience.jeans torned after 1st use

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                    S
                    Sujit83
                    Jun 16, 2022
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                    I have ordered a shirt (PJI[protected] but received another shirt. Colour and style both are changed.I
                    Want to change this shirt.please take necessary action
                    Pepe Jeans India customer support has been notified about the posted complaint.
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                      T
                      trivenu kumar
                      Jun 7, 2022
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                      Address: Asansol near chitra theatre west bengal india 713325

                      I bought jeans from asansol pepe jeans show room two months back colour of jeans fading while wash cost 4000 I am totally cheated
                      Pepe Jeans India customer support has been notified about the posted complaint.
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                        V
                        Vaibhav Trivedi95
                        Jun 4, 2022
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                        Address: Mumbai

                        I Purchased two Jeans Online from .pepejeans.in one of them I

                        return. After return Delivered to them . I have

                        contact som many times on Mail.But there

                        is no Response from Pepe jeans Even there

                        costumer care number "[protected]" is

                        not Working . this kind of your Behaviour is

                        Disappointing me..

                        Return Number- D[protected]#1
                        Pepe Jeans India customer support has been notified about the posted complaint.
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                          A
                          Abhi51426
                          from Mumbai, Maharashtra
                          Apr 18, 2022
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                          I have purchased a jeans from Inorbit mall, Vashi, Navi Mumbai and within 5 moth it get ripped off at the back pocket joint. Kindly exchange my product. My contact no is [protected]
                          Pepe Jeans India customer support has been notified about the posted complaint.
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                            S
                            Sanjay010578
                            Apr 14, 2022
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                            Hi, This is Sanjay Sontakke, I have ordered a shirt having order no PJI[protected] of Rs 899.00/- but due to its quality issue I return that order on 01.04.22. I got the order received mail on 05.04.22 and assured me that I will get E-gift voucher within 5-6 days.

                            On 08/10/12 April regularly I am intimating, informing and acknowledging pepe jeans on their email id [protected]@pepejeans.in but I am not getting any reply from pepejeans. I have logged Police complaint and deciding to file a case against pepejeans. This is totally unprofessional and cheating done by pepejeans.

                            Regards,
                            Sanjay Sontakke
                            Pepe Jeans India customer support has been notified about the posted complaint.
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                              priyanka katara
                              Mar 15, 2022
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                              Address: Deep mall, Ratlam road,Banswara, rajasthan

                              Hello!
                              On 14 th March 2022, I purchased a t-shirt from pepe jeans but the merchant did provide us with bill...
                              Consumer no. [protected]
                              Name - Dr.Narendra Maida
                              Pepe Jeans India customer support has been notified about the posted complaint.
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                                K
                                Khirod1234
                                Jan 19, 2022
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                                Dear sir i hd brought a jeans from a pepe store at in front of giridurga temple Kharvel Nagar, Unit 4, Shop no- 25-A, BHUBANESWAR
                                on month of October 2021
                                But today my pant simply damaged from buckle point when i strech up my pant.
                                I am uploading two photos here.
                                There is written a G inside the pant.
                                Kindle consider my issue.
                                Pepe Jeans India customer support has been notified about the posted complaint.
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                                  K
                                  Kanav Katoch
                                  Jan 1, 2022
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                                  Address: --, Tanda road
                                  Website: Pepejeans.in

                                  I've bought some jeans from pepe jeans and when I gave that Jean to dry clean there are some spots showing in the jeans and I've tried every method to remove them off but it's not getting any better.
                                  Pepe Jeans India customer support has been notified about the posted complaint.
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                                    S
                                    spakhre
                                    from Noida, Uttar Pradesh
                                    Nov 24, 2021
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                                    I Purchased Pepe Jeans on 5th sep 21 from Pantaloons Jhansi showroom. It got torn in a single wear even this is not washed once and i wore it for the first time last week
                                    Pepe Jeans India customer support has been notified about the posted complaint.
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                                      nrgund
                                      from Kolkata, West Bengal
                                      Nov 21, 2021
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                                      Address: Kolkata

                                      I had purchased a denim of PEPE Jeans from Shoppers Stop Kolkata. However, after a single was, the badge at the back side lost its colour which ultimately got spread in the denim as it is in no condition to wear & use.

                                      This is an expensive one bought for INR 3, 500/- which is hard earned money.

                                      Kindly help in this.

                                      Thanks in Advance !

                                      Naveen Raj
                                      #[protected]
                                      Pepe Jeans India customer support has been notified about the posted complaint.
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                                        Palak Lohia
                                        Oct 30, 2021
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                                        Address: Durgapur, Junction Mall, West Bengal

                                        I walked into a pepe jeans store today and what that store was selling was fake jackets, without the logo and I can very well say that it was fake. I confronted the salesman about the logo (which was easily identifiable as a fake one), he got scared and couldn't explain the matter.

                                        I would request you to please check the store impromptu, as they might be selling other fake stuff as well.
                                        Pepe Jeans India customer support has been notified about the posted complaint.
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