Pepperfry — Cancellation policy & customer care support

Narayana Kandula

from Bengaluru, Karnataka

Address:	560066
Website:	www.pepperfry.com

I have placed an order and wanted to cancel few products in the order with in one hour. Reached out to customer care team, and they cannot cacel the item once its placed/approved.

The same products we are getting it very lesser price in other vendors like amazon or flipkart, why the consumer simply have to be at loss end because of this stupid policies. They have not cutdown the wood based on this order, its simply they have the readymade item, and there is no manpower involved at all at the time of cancelling the order.

Customer care team is very rude and stupids in resolving my query and simply they disconnected my call saying that its resolved as per their ends. This is not the service which we are expecting from Pepper-fry. Also why the cancelation policy not there for pepperfry?

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Pepperfry customer support has been notified about the posted complaint.

Oct 31, 2016

Updated by Narayana Kandula Pepperfry is not interested to return the items which are delivering late than they mentioned. When i spoke to the customer care team on the same, they simply said 'you have to wait', and we cant return. If not one to collect items, we will keep them in warehouse, but we wont return. why this has to bare by customter for Pepperfry problems.

This is regarding Order#[protected].

Worst part is that customer care team simply kept my call on mute and not even talking anyting for 34 minutes.