Pepperfry — Extremely poor quality products and no policy to return or refund for these instead of 'Easy returns' mentioned on website.

anupriya082

from Gurgaon, Haryana

Address:	110070
Website:	www.pepperfry.com

I recently ordered a Multi-framed Wall Decor from pepperfry, after checking found the quality of the decor piece is highly poor, not worth the price at all. I decided to return given the poor quality and when tried to do so, could not find the option of return in case the quality is poor. The options given for the return are 1) incorrect/incomplete product, 2) damaged product 3) infected one and no option for poor quality which could always be the case than the other three. After contacting the customer care, the executive completely denied to return and refund as the policy doesn't do so for poor quality. While selling a product Online, return and refund are the basic options that a website has to have. This is totally insane, there is every chance that the product quality could be poor and for the same pepperfry doesn't have a policy, looks like violating the basic right of a consumer not to like a product.

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Pepperfry customer support has been notified about the posted complaint.

May 10, 2017

Updated by anupriya082 Please do not purchase anything from Pepperfry.com.

The products shown on the website look good however when you will receive them you will find a product with poor quality and they do not even have an option to return or get a refund for this reason. I wonder how can one sell products online and do not get an option to return or refund for such common reasons.

So, you will be stuck with a cheap quality product in a price that does not worth it at all. They have definitely lost a customer and I will make sure to inform everyone in my contacts not to purchase any product from Pepperfry.com.

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Comments

shirishaw

from Noida, Uttar Pradesh

I have recently ordered Jaypee brown Plastic basket (Ordered no[protected] a from pepperfry, after checking found the quality of the product is very poor & not as per expectation . I have already initiated the return request but no one come to pick up after that coordinating with customer care but they are denied to arrange the return and refund as the policy doesn't for poor quality & as per customer care option are available return only for damaged items/incorrect etc.

I think peppery online shopping cheating the customer & this is worst experiences in online shopping where i have already shopping with amazon & flipkart but never comes any issue for returning the product.

Please do not purchase any kind of product with pepperfry .