[Resolved] Pepperfry — no delivery yet against order id[protected]

Anusua Goswami

from Mumbai, Maharashtra

Address:

Gautam Buddh Nagar, Uttar Pradesh

This has reference to order id[protected].
The items were ordered on 12/08/2019. Fully paid. Supposed to be delivered on 20.08.2019.
When i track the order it gives me that date.
Till today i have not received the items, nor i received any communique regarding when it will be delivered or deliver it at all.
Your business practice is despicable to say the least.
You do not care about your customer once you bagged the order and money goes to your kitty.
Also you send wrong information pushing meaningless e-mails into customers mailbox and do not honor any commitment.
I am giving you three days more to solve this issue and deliver the product... Or else i am cancelling my order and want full refund through consumer court.

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Oct 27, 2019

Complaint marked as Resolved

Pepperfry customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2019

Pepperfry Customer Care's response Dear customer,

As per the confirmation from our team your refund is already processed on 5th Sep 19. Please refer to the email sent for complete details.

Regards,
Team pepperfry

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Comments

Tina Abhishek Atri

from Mumbai, Maharashtra

I have placed order by mistake through Bajaj finesse and asked them to cancel it within hour so I can place the order again through debit card but they denied it’s worse they don’t want to understand the customer problem it’s better to buy from urban ladder bec they are more flexible
Worst service