Pepperfry — pepperfry - refused to return and refund a defective 3 seater leatherite recliner sofa despite of showing and proving the defect.

Address:

Pune, Maharashtra, 411057

I bought a 3 seater full leatherite recliner sofa @ 88200 rs from pepperfry.

I noticed that the center seat of the sofa did not have the leatherite on the innerside upperside of center seat and has been patched with a white cloth instead which is not as per the specifications (Full leatherite material).

This defect/patch is only in the center seat of the sofa and is visible when the center seat is reclined down.

I reported and requested for the return & refund of the product to peppperfry but they refused to return and refund saying it is by design (Which is not true, else the other two side would be the same as well).

They are simply denying to accept the defect and refusing to return the product. This defective product is not at all worth 88200 rupees. On offer this same product is sold as low as 54000 rs and they want me live with the defective product at the much higher cost.

I also want to highlight one more smartly executed scam pepperfry is executing. I bought the product on a offer which says on the first purchase there would be 50% cashback. I bought this product assuming i will get 44100 rs back in form and cash back which i can use anytime later to buy other products on the site.

To my surprise i only got to know later that after my purchase.

1. The cash back was only valid for 15 days from the time it reflects in your account. I. E. You need to use it with 15 days to buy other products else it will expire and non usable.

2. The customers can only redeem t25% of the cashback on each purchase (I. E. 25 rs for 100 purchase). That means customer need to spend another 75 rs to get 25 rs cash back redeem.in my case the cash back was worth 44100 rs.

All this hidden information is not available in the site (Or they conveniently hide it deeper in their site). I only came to know about these clauses when i searched it on google.

Unlike other sites like amazon which lets you use the cash back anytime and you can use the cash back completely on one purchase, pepperfry is duping people to fall in their trap and loose their hard-earned money.

Their customer support is also very rude and unprofessional at times.

I feel cheated and duped as the i over paid way for a damaged product, when even the good product cost way too less usually.

I would request your intervention and get my hard earned money refunded and also instruct pepperfry to be more transparent and fair in dealing with the customers and their hard earned money

This was the first purchase i ever tried in pepperfry and i really regret i chose pepperfry over amazon.