[Resolved]  Pepsico India — debris inside pepsi pet bottle

Address:

764001

We, hotel apsara pvt ltd, jeypore, koraput, odisha are a long time partners with pepsi, we order your carbonated colas, sodas and bottled water on a daily basis for our restaurant and two bars attached to the property. We have been receiving complaints for quite sometime from our guests about the quality of the cola and your soda. Sometimes we receive stocks which are past the best by dates. We solved the same at the local level, mind you the distributor - nakoda traders, jeypore, local pepsi personnel were of negligible help. Now coming to the present case - on the 31st of august, 2019 a guest had ordered a bottle of 750 ml bottle of pepsi, he wanted a sealed bottle and opened the bottle himself and poured the beverage into the glass tumbler he drank water from - we mean it was clean & found debris floating in the glass and at the bottom of the bottle. The dealer was of no help and your personnel from the local office heave categorically said, that pepsi's responsibility ceases the moment a consumer unscrews the bottle.- we were shocked beyond belief - is this the pepsi culture that madam nooyi advocated to take pepsi to global heights?. They did not even bother to visit and examine the bottle or the nature of the complaint, over the phone with our colleague the matter was settled in as many words. We are immensely pained and upset at such callous attitude to say the least. We do not trust you will sort this out, just wanted to bring to your notice the deplorable standards and norms adopted by pepsi to treat its long term partners / customers.