Pepsico India — Tropicana tetra pack with out cap

I am writing to express my disappointment and frustration regarding a recent purchase of Tropicana juice from your company. Unfortunately, the Tropicana Tetra Pack I received was missing its cap, which has left me dissatisfied with the product.
On july 4th 2023, purchased a Tropicana Tetra Pack from a local grocery store. Upon opening the package, I discovered that the cap, which is essential for maintaining the freshness and preventing spillage, was completely absent. This has caused inconvenience and raised concerns about the quality control processes in place at PepsiCo.

I have been a loyal customer of PepsiCo and its affiliated brands for several years, and I have always had a positive experience with your products. However, this recent incident has left me disappointed and questioning the reliability of your products.

I believe that quality control is a crucial aspect of any reputable company, and I expected better from PepsiCo. The missing cap has compromised the integrity of the product and raises questions about the safety and hygiene of the contents. It is essential that such issues are addressed promptly to maintain customer satisfaction and trust in your brand.
I hope that PepsiCo takes this matter seriously and ensures that such incidents are not repeated. I look forward to a swift resolution and the restoration of my faith in your brand.

Thank you for your attention to this matter.
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