Perfumery India / Projekt Perfumery — horrible customer service no update on prepaid order

 
1 Review
India
 Hersh C on Oct 13, 2019
Have placed an prepaid order 3 weeks ago and not a single response. I keep getting generic reply from concierge mentioning 1 week as next deadline. Provide update and ship my order or refund the money! Horrible customer service, have tried reaching out via insta, youtube, mails and fb but no replies regarding my order. Order#13471
Realised after seeing other comments on youtube etc that this company isnt one bit concerned with assisting customers or keeping them up to date as many other users mentioned facing similar issues in their comments.

Complaint Status


[Oct 13, 2019] Perfumery India / Projekt Perfumery customer support has been notified about the posted complaint.
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    Customer satisfaction rating
    25%
    Complaints
    99
    Pending
    0
    Resolved
    24
    phone
    +91 90 9988 1082
    +91 84 8889 9048
    location
    Shyamal Cross Road, Ahmedabad, Gujarat, India - 380051
    Perfumery India / Projekt Perfumery - horrible customer service no update on prepaid order