My Order ID - PPX-SX[protected]XX dt. 23.10.2023
In Perfumery site, I ordered for following items:
(a) BDK by Project Alternative 100ml EDP
(b) XANDRIA-3 by Project Alternative 100ml EDP
In their site, it was mentioned the ordered items are "in stock, ready to ship" and I ordered to gift the same to my brother for diwali-2023.
After my order, I was received a mail that my ordered items will be shipped through blue dart and they gave a tracking number and link.
They informed that the link would work after 24 to 48 hours, so waited for 2 days then I tracked the link, but they did not dispatch the items.
Later I sent a mail asked for status update and also through whatsapp, but no reply from them.
Then I sent 2/3 mails and several whatsapp, but no reply from them.
I am a regular customer since 2018, but this time, their customer service is pathetic.
In my last mail, I asked to refund the amount Rs. 2, 297.90 if not despatched.
On 03.11.2023, I sent a message through whatsapp to [protected] – Perfumery by Perfumologist that I am going to file a complaint under Consumer Protection Act, 1986. They immediately responded that will refund my money.
Later today on 04.11.2023, in the morning I received a whatsapp from [protected] – Project Perfumery that one of ordered item will be delivered to me before 10th Nov 2023, but I denied the offer and asked to refund the money as I don’t need any of their product. Later they asked for my UPI ID and till this time 13.45, they are not ready to initiate the payment.
The other name of SCAM is Projekt Perfumery. I will never ever order with them in future.
MNR Ganesh
+[protected]
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