| Website: | www.perniaspopupshop.com |
This was my first time ordering from Pernia's and I would say their customer service and policies need to be improved.
It took a few days initially to even place my order due to the confirmation needed and time zone differences. The only way to contact is messaging via Whatsapp, no email address or international phone call # either.
There were no updates given or time estimates for shipping and the package arrived after said date frame. Once I opened the package, the item was definitely not like what was described and pictured on the website. I even confirmed my sizing (Small) with the customer service reps before ordering, but the outfit was HUGE in person. Of course when I asked about returning, Pernia's rep was no help. So we had to pay even more locally to get it altered. There was so much extra fabric than shown on the model in online photos. We had to get about 12 inches cut off and the length was so long (even with heels) that the beads dragged on the floor.
I was not satisfied with the entire process - from ordering to receiving the outfit, which was not cheap to say the least. The only reason I am giving even 2 stars is because the fabric and print design was nice. Otherwise, highly disappointed and will not be ordering from here again. Please improve your customer service, pricing, and setting proper expectations rather than misleading customers with inaccurate photos and descriptions on the website. Was this information helpful? | 
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