Pernia's Pop Up Shop — missing item

I would never buy from this company again. They have the worst customer service ever! I ordered two outfits, only one was delivered and they have yet to issue a refund - all sorts of excuses.. All they do is send generic emails to make you think they are working on resolving the issue, but they don't take any action. I am now handling it via paypal, but it has been an absolute nightmare to deal with them. Any other company would refund the money instantly. They should be ashamed of their customer service.