Personal — no one picking up the call rpo bkc

Address:

Thane, Maharashtra, 421203

Respected sir,
I am shubhangi aniket daptardar applied fot the passport renewal after marriage. I got the passport within 3 days. I went for police verrification 10 times but there autherites replied that documents has not come. They said when documents will come they will let me know. I didn't receive any call. Now i got the message that police has reported adverse report. So i called call center they ask me to call rpo office bkc i called more than 100 times no one picking up the call. My mother in law was sick so as we need money for medication we sold the house and saying in same locality with ownership. What should i do. Please do the needfull. I am a daughter of defence person and i have a small baby. Please please please please guide me.