Personal — refund of double payment

 
3 Reviews
 rosu1986 on Mar 6, 2018
On 5th March transaction for DElEd exam fees for enrollment no [protected] was done due to lag in the website nios.ac.in.
the details of the transaction are as follows:
- citrus transaction #[protected] at 10:06 pm amounting 757.5
- citrus transaction #[protected] at 11:10 pm amounting 757.5
the transaction was done through SBI netbanking
a. by debit card
SBIPG[protected]nios Citrus Mumbai
b.by debit card
SBIPG[protected]nios Citrus Mumbai

Hence, i want refund of one 757.5 as another payment paid my fees.

Updated by rosu1986, Mar 19, 2018
i haven't received any mail regarding my double payment. will i be facilitated with refund as i have furnished every thing that i had. i think i forgot to give my debit card transaction details and it is as under:
First six and last four digits of the card (In case transaction is processed via Credit/Debit Card). ------- the first 6 digits of my visa debit card is 459115 and the last 4 digits are 8621.
Complaint comments  2 Comments     Updated: Share0Tweet0Share0

Comments

Dear Customer,

We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at support@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team
Merchant name Mumbai citrus
Trans date 5th March 2018 amount 757.50
For Other details pl. Refer to screen shot of my transactions.
rossan1986@gmail.com.
Contact [protected] ( both have been registered)

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    Personal - refund of double payment

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    Company:Personal
    Jorethang, West Bengal

    Complaint categoryCategory: Institutes
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