[Resolved]  Biovea.com — Refund

I have ordered a medicine from BIOVEA on 9th of April 2013.Generally after booking they send a confirmation mail of ordered in ones's mail box which i haven't received yet (I have checked both in Inbox and Spam folder).Now when I am asking them to cancel and refund my order they are not bother to reply a single mail,as mail is the only option to contact them............. repeatedly I have been sending mails,I have send around 30 -35 mails........but they hardly reply and does not mention anything about the cancellation and refund of my order....................So I thought of informing this to the Consumer Complaints Forum so that they cancel and refund my money asap


Order no.13993867


Regards.
Proloy Biswas
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Aug 13, 2020
Complaint marked as Resolved 
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Dear Proloy Biswas, thank you for your message. We have received your emails and sent a reply within one business day. We confirm your order has been cancelled as per your request and that your card has not been charged. We apologise for any inconvenience caused and we hope you will give us another chance.

For any questions or concerns, please contact us at [protected]@biovea.com and we will be glad to assist you in any way we can. Please make sure that our email address is added to your list of authorised senders, to prevent our confirmation emails from being blocked by your spam filter. Thank you again.

Kind regards,

Olivia
BIOVEA Customer Service
I placed an order on 19th December and it is almost a week since that day but the order is still in process. further on contacting they first told me that the order cannot be placed and now they are not even replying to my emails and queries! this is my first interaction with this company and will never recommend it to anyone.
order.no.16860963
my name is srinivas karedla
Hi,

My order hasnt reached me yet. It has been almost one month now. All they reply on email is that the order will reach me and BLAH BLAH. Now the recent reply from them says they have dispatched with the delivery agency and they dont have the tracking number or contact number of the agency. Are these guys making a fool o[censored]s.
Miss Olivia, kindly cancel my order no 19505234 and refund my money.

I ordered PSORZEMA CREME (4oz) 120ml & BORAGE OIL (STARFLOWER OIL) 1000mg 90 Softgels VALUE PACK for Rs 2243 on 1st june 2014.
I have not received the product till now. Moreover there is no tracking details of my order in the website. Only standard post is mentioned without tracking details. How come a company like biovea show such unprofessional behaviour. It seems to be another cheat company.
Hi

Biovea is a fraud .. I ordered for a product, on 19th of May they said it's been shipped but no tracking ID was provided, I requested for one still they were unable to provide . After wasting my 15 days they say it's lost somewhere and blame the postal services. They said they have refunded my payment in card on 6th of June but have no transaction ID to provide . I have been requesting time and again all they have is stupid excuses . It's frustrating I need my money back and transaction details.

Biovea is a fraud .. I ordered for a product, on 19th of May they said it's been shipped but no tracking ID was provided, I requested for one still they were unable to provide . After wasting my 15 days they say it's lost somewhere and blame the postal services. They said they have refunded my payment in card on 6th of June but have no transaction ID to provide . I have been requesting time and again all they have is stupid excuses . It's frustrating I need my money back and transaction details.

They are positively a "dud" organisation, having taken money up front and not shipped the goods since over 2 months and refuse to respond to reminders.
I[censored] PAY Rs 2010 IN BIOVEA.. THEY CHARGING £ 2010...THEY CHANGED THE CURRENCY. RUPEES BECOME POUND STERLING! THEY R THIEVES AND FRAUD DONKEYS. DNT BUY ANYTHING IN BIOVEA...
I have ordered "Apple cider vinegar" from Biovea made a card payment of $ 7.87 on 15 /3/2018 the estimated delivery reflected ad 23-25 march 2018 but i have nt received anything plus biovea is nt bothered to inform customer where the product is ...i tried tracking its only says "in transit".i have send emails but i have not received any reply from Biovea...they are very unprofessional i would suggest please do nt order anything from Biovea.
I need my refund of 7.87 Dollar...and i dont need the product...My order number is #32584567
I have made a order[protected] on January 19 2022, to Cyprus, and still haven't received it!!!

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