Phci — preventive health checkup

Address:New Delhi, Delhi, 110045
Website:www.phci.org.in

I purchased policy online by paying rs 10000/
More than 15 days have been gone still i did't get my kit. Every time when i call customer care they say it will be deliver today evening, it was expected to receive 10 days before. 7-8 times i called every time same reply i got.
One of the worst service i have seen in my life. Very very disappointed with phci service, no call no email.
Finally i deceided to cancel my policy & want to refund my whole amount asap.
I have written and call so may times but every time they tell a lie.
Please suggest what to do with phci. I want to take action against phci.
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