Philips — Bikini genie - trim, shave and style

Address:

400064

IN RE poor quality product (Philips bikini genie -trim, shave and style) sold by Croma, pala storing centre, Ground floor, Mumbai -400064

Dear Sir / Madam
This is to bring to your kind notice that I had purchased Philips bikni Genie trim, shave and style from your store which is located at Malad ; for a consideration of Rs. 1780/- (One thousand seven hundred and eight ) paid by credit card vide your Invoice ;SLPOZA[protected], on 26/12/2015 at 12:48 pm.
The said goods are suffering from the following defects:-
(i) Shaver of the said product is malfunctioning.

I have reported the above matter to your floor representative and to floor manager as well on 1st January, 2016. They promised me to replace the product. After the verbal surety given by them to me to do so, I have left the product with them for further compliance of replacement.
They also promised the phone call from the store regarding the further procedure of subject matter. It has been almost 20 days and no communication is made from the store in any means. The Croma retail store is always known for its service and a quality product in the retail market. So Croma has been my first choice since the shopping. I feel regrettable after such treatment and unprofessional approach exhibited by the Croma employee to me which is highly unbusiness like.
On account of your aforesaid dereliction of duty and failure and neglect of commitment and promise I have suffered some mental stress. You are hereby finally called upon to replace the goods with new goods within 5 days of the receipt of this notice failing which I shall be constrained to initiate against you for Redressal of my aforesaid grievances and recovery of the aforesaid goods. Proceedings, both civil and criminal as are warranted by law, besides filing a complaint under the statutory provisions of The Consumer 'Protection Act, 1986 exclusively at your own risk, cost, responsibility and consequences which please note.