Philips India — 40 Inch LED TV display not working

vimal chavda

from Ahmedabad, Gujarat

Address:

Ahmedabad, Gujarat, 380007

Sep 2, 2016
Replacement of TV, Worst Service and fake promises
Hello Sir/Madam,

I have called the Philips customer care and given a complaint on 3rd Sept 2016 (Complain No is PAHM[protected]), as our TV display is gone, only we are able to hear audio no video is displayed. We had purchased the TV on 22nd Oct 2015 @ Alap Electronics Ahmedabad. Since we have 5 year warranty.It is just pass 10 month now TV is in repaired. After so many calls they send the technician after a week. Technician checked by open back cover and repacked and start it smelling like burning so replied to replace SMPS. After passing two day he replaced the SMPS but problem still present and no solution comes. Finally he ask to take TV at him service station but after passing of 13 day still no any solution comes as well as not able to trouble shoot the actual fault part and not able to give the time line for resolution. I amnier times call to ur customer care as well as ur service incharge Mr Jignesh on [protected] & ur service station at [protected], [protected]. But no one replied in how many days it is resolved.

since now no call and when we are calling no one is picking the call neither responding back it is 13 days now. So I want this issue to be sorted by within 2 days or else I will be bringing the TV to 'More" along with media.There is a limit to have patience, think you people have crossed it.

Hope by reading my issue there will be some quick action taken and it will be sorted soon.

Thank you.

Vimal Chavda
[protected]

Was this information helpful?

No (0)

Yes (0)

Philips India customer support has been notified about the posted complaint.

Sep 17, 2016

Updated by vimal chavda Dear Sir,
As per our discussion I again visited Philips state office at Videocon house, CG road Ahmedabad. As per discussion with service incharge Mr Jignesh & Mr Dhiraj, He want to replace the TV with new one because my faulty TV is not repairable. But concern is my model is not available with company and he is offering another one model for which I didn’t want to go. So kindly help me to refund my amount what I paid to company.

For above all I already mail communicate to company again.
Regards,
Vimal Chavda
[protected]

Sep 17, 2016

Updated by vimal chavda Dear Sir,
I received below mail form Philips. But do not want to go with model offer by them and want to refund what I paid. Pl help what next step I have to do.

Philips tv <philips.[protected]@pemail.in>

11:14 AM (10 hours ago)

to me

Dear sir,

Replacement of Philips LED TV is approved due to non availability of panel, accordingly I have offered alternate Models as below to customer without any price difference by waiver up to Rs. 2000 in alternate available Model .

Available Material as on today 16th Sept-16

New offered Model DP

Price Difference if any

Customer Old / Defective Model

Customer Purchase Price

AHD

SUR

RAJ

40PFL3750/V7 A11

38200

0

40PFL4650/V7 AZ

37000

84

1

40PFL5059/V7 AZA

38800

0

2

1

40PFL5670/V7 A17

41500

4500

101

16

4

alternative available Model due to feature difference and required the same Model as he has having now but the same Model in not in our Stock as it is end of life as of now. Also the same Model is not available with our Philips Exclusive Showroom –M/S Alap Electronics, Ahmedabad attached bill for your reference .

Regards;

Philips Tv Customer Care

Sep 21, 2016

Updated by vimal chavda Subject: Refund againts TV becomes faulty under Warrenty periode.
Your Complaint Description:
Dear Sir,
I brought Philips 40 inch LED TV (Rs 37000)on 22 Aug 2015 from Alap Electronics swastika Char Rasta Ahmedabad. But it goes faulty after 10 month. Regards same I booked FT but first FT (PAHM[protected])on 3 sept 2016 which was closed without attained So I booked second FT (PAHM[protected])on 5 sept 2016 which is still not resolved & my TV are still in service station. For the same I also talk with Service Incharge Mr Dhiraj Bhasin ([protected]) & Mr Jignesh ([protected]). But after 20 day he finally replaced with another model because of my TV is not repairable as well as discontinue. Offered TV market price is 31000 and not feature same as my TV. So I requested to him for refund but he is not answering. I also tried to give written application to his branch office at 1st floor, Videocon House, Swastik char Rasta Ahmedabad. But he is not accepting the same.Finally I visit again today to same office address and Mr dhiraj not avail on office so I cal him and his last answer is he will not refund me so I replied him that I will know jago grahak Jago. But his replay is that u whatever do we will not revert u as well as refund you.
I also attaching my bill.
So kindly suggest me the forward path.
My details is as under.
Vimal Chavda,
Cell No [protected].