Philips India — Charging repair cost in warranty period

Address:

Sikar, Rajasthan

I had purchased the Philips DCD 132/98 classic DVD micro system last year on 13th of June, 2014. The product was purchased online against order no-[protected] and invoice no- 29D230/14-15/958 from Snapdeal. The product stop functioning in May, 2015. The complaint was registered to Philips customer-care in May, 2015 (no-WOO12860) and re-registered in July (no-SUPOO15320). After the long telephonic conversation now, the product is with Philips service centre at Jaipur and they are informing me to bear the cost of repair. According to them the product has loose the warranty period therefore responsibility of repairing will be borne by customer not by the producer. From the above discussion it is clear that first complaint was launched within the warranty period so the cost should be borne by the producer not by the customer. It is their fault to delay in attending the complaint and provide the service after sale. From the last two and half month experience with Philips force me to not buy any product of this company in future. I hope that the firm will do the needful regarding to save the image.