Philips India — DVD GETTING STUCKED AFTER FEW MINUTES

Address:

Bangalore, Karnataka

I have purchased the Philips DVD 3688/94 from Reliance, No. 705, 707, 1 st Main Road, Ramamurthy Nagar, Outer Ring Road, OMBR Layout, Banaswadi, Bangalore-560016 on 07/04/2015, but the box was opened on 25/05/2015, while playing DVD the picture was getting stucked, I thought it might be a DVD problem and played other one but it was also the same, next day I checked the same DVD in other Philips DVD Player it was working fine, the next day I took the DVD to Reliance and informed the Problem, on 27/05/2015 they told it is rectified, on 28th I played one DVD the problem was not rectified, I took it back with anger again and requested to get it rectified or replace or give me option I am ready to pay more and take good one, from the store they told that they will surely rectify and give it back, they kept for four days and gave me on 2/06/2015, immediately i played and checked the problem remains the same. So thought to call directly to customer care they are telling that they only sent the technician to Reliance and the same technician called me and telling that the sound problem was rectified it was just settings problem... ha ha ha ha I really don't know from where this sound problem appeared!!! At last i spoke to the customer executive and he is telling you bring the DVD if you want rectified ...CAN ANYONE HELP ME OUT I am not ready to take and run behind service centre.