Philips India — Misguiding and poor and defective services

Address:

Gurgaon, Haryana

Dear Sir, Greetings of the day. A complaint was made on 09/09/15 vide complaint No. PGUR[protected]. Accordingly representative of your co visited my place and said that a card/ is to be replaced. He did not even touched any part nor used any instrument. We kept contacting him regularly he said your item is under transit. He visited us on 21/09/05 ater 10 days and used a chip and said I think entire card is to be replace, so I will come tomorrow morning and bring card and see if card is to be replaced. Otherwise, than entire display is to be changed. Dear sir the service provider is unprofessional. First day he even did not check or touched even any part and estimated. Second time he is under estimation of some part. Third day without even applying whatever he said he never reverted or reported to us. Today after waiting a lot we complaint to supervisor and area head of Haryana at 11:00 he said I will revert.. Again I called after waiting for his call at 1500hrs. He is saying I contacted the engineer and he said entire display is to be changed and esitmated will be send to you soon. Neither the engineer checked properly nor he said something to us. Now he is making false statement to company. I am sure that he estimate is imaginary. I request to set an inquire to establish the fact as these people are spoiling goodwill of philips India. My TV had same problem in February this year at that time also they changed two engineers both have different opinion and it took more than a month to finally change the card. (Second time in same year similar problem) Kindly initiate action. I could not utilise the services of TV and paying charges of dish TV due to them and mental harassment and agony is unbearable. This is purely unprofessional. (How much time is required to repair a TV?) Who is responsible for delay? My trust towards brand and such a poor service? How you will fulfill loss of consumer like us? Thanking you. Regards. Dr. BS Chauhan