Philips India — mms-4545b 2.1

Address:

560040

Hello sir/madam
Out of deep anguish and frustration iam writing this mail. I had purchased philips 2.1 speaker online through amazon.com site. Voucher attached with this mail. Ever since i have purchase this, this product has given me problems. On continuous usage the voice cracks and it cracks so bad that you cant listen to the music. This happened during the warranty period. Hence i decided to take it to your phillips show room which is on vatal nagaraj road in bangalore. The complete address is as follows - 945/170, vatal nagaraj road, 2nd main road, opposite-ramkumar mills, rajaji nagar 4th block, bengaluru, karnataka 560010. You can check the records for this. During the first instance they acknowledged the problem and they said they would rectify the problem and give it back. I got it within a week and they said there was problem with some 'board' inside and they have replaced the board and also guaranteed that problem wont occur in future. But barely within couple of days again the problem resurfaced and this time the cracking of voice was more frequent and unbearable. So when i telephoned them, they instructed to bring the set to the service centre. This time they kept the set for almost a week. After a week i was asked to come and collect the music system back. On checking with the technician they said everything is fine barring there was a loose connection b. W one of the speakers and wires for which they have fixed by soldering. During second time the w o number was 38995. I still have the sticker on my speakers. The same problem continues as iam dropping this mail. During my second instance when i was expressing my displeasure, the lady at the front desk, i dont know her name, she was responding very insensitively by shown scant respect to what iam going through. Today when i called its again the same lady, she was speaking senselessly as if it was my personal problem.in b/w last week when i called them they patche me onto one of their technician mr. Sashi who apparently takes care of vijayanagara area where i reside. I send him the recordings on the whatzapp number which he gave me, just for him to get a sense of how the speaker is behaving. Iam unable to attach that recoding with this mail. However if you can share any whatzapp number i can forward that recording for you to get a feel of speaker malfunctioning. Mr. Sashi had promised to listen to the audio and get back to him. But till now there has has been no response from him and the number which he gave and to which i had forwarded the audio recording says invalid number as i try to dial in. The number gave by him is [protected]. Before drafting this mail i had called up your service centre which is mentioned above to check if they can send their technician today since am at home and during week days i will be away on work. But i was perplexed with the behaviour and the response of the lady who spoke to me from the other side. She was very arrogant in her replies and showed scant respect and gross insensitivity towards customer grievance. With no avail out of desperation and frustration iam dropping this mail. Please guide me as what i should be doing. Is this the way you treat your cusotmers? Is this the way you cheat your customers by selling them faulty, malfunctioning products against the hard earned money through which they have purchased? Is this what established brand like phillips stands for?. If i dont get appropriate response i am planning to post this on all social networking sites and also escalate to the next level.

Giridhar mohan bhat
[protected]