Philips India — my philips led tv not working from last one month and nobody has attended my complaint

Address:

Thane, Maharashtra, 400615

I have register a complaint on 07th april for my tv but nobody has turned up till yet to repair my tv. I'm continuous doing follwo-up with their team but facing lot of issue.

I'm finding very difficult to get in touch with philips customer care representative over the phone. I tried more than 100 times & got connected 3 times only. And also after connecting there representatives are disconnecting the call in between of communication & they have no answer for any question. After insisting so much they have given me one service center manager no but he is also not picking up the call.

I have bough this tv in the year of 2015, after this my tv was repaired more than 10 times and got replaced once in 2017. After replacement also my tv was repaired for 3 time and again same problem is persisting.

Today i have received a mail from customer care that they have closed my complaint."complaint have already canceled on 2nd may due to you are not ready to pay charges"

• this is to inform you that i have not received any call from your technician on 02nd may 2, 2018 in regards to charges or closing the complaint, i have received one massage from your side stating that the my complaint will be attended by 04th may by technician name mr. Ajay.

• on last monday i. E. 30th april i have received a call from dombivali branch and they informed me that the complaint was rebooked on 21st & old complaints is closed because thane service center is closed & now i’m out of warranty.

• i was provided with mr. Shamshuddin shaikh (Videocon hr) mobile no [protected] to escalate this matter & they will send the technician to repair work on priority.

• i had tried to contact with him n numbers of time but he is not picking up the call. It is very disappointing to see the such service, after registering a complaint 20 days back nobody has visited to my place to attend the complaint

Please explain why should i pay charges when i have registered the complaint within a warranty period on 07th april 2018 (Complaint no – mum[protected]) which was closed by you & new complain rebooked by your office on 18th (Complaint no – mum[protected]) & 21st april (Complaint no – mum[protected]).

Request you to kindly look into this matter & help me to resolve the issue.