Philips India — New led tv not working

Address:	520003
Website:	Geeta sri electronics

Dear Sir,

I have purchased Phillips LED TV 39 inch from Ezone, Big bazaar, Vijayawada on 10 Dec 2016. The technician installed LED tv on 13 Dec 16 at my home.

During purchase I asked for TV sealed peace. However they informed that they dont have sealed peace but they informed to take the new one which is on display. They also assured that the display piece is brand new.

Based on their assurance I have purchased the TV. Bill attached.

However within a week I noticed a small 'O' shaped white circle dot on the TV. I informed that technical person on 20 dec 16, who visited my home and informed to wait for few days and if doesnt go, customer service may be contacted.

As the circle dot remained, I called the customer service no. of times. However only on 7th Jan 1, the customer care informed that the technician will come and rectify the same. He only arrived on 9th jan 2017. He informed that the TV has to be sent to service center for further checkup as they cannot open the LED TV at home. The same has been brought to the notice of Big bazaar show room at Vijayawada and they are not responding properly and no one is suggesting any solution. I have informed the technician to take the TV to service center. He refused the same and informed that i have to personally hand it over to service center. I have personally handed over to the service center on 28th Jan 2016.

However they have not updated the status. Only when i call them they say they are contacting Head quarters for the new panel.

Around 2nd feb 17, the service center has informed me that they ordered for a new panel and it will take 7-10 days.

After repeated calls, they informed that by 20th Feb 17 which is almost 23days, the TV will be ready. Now today i.e 20th feb, they informed they didnt get the panel and they dont know, how many days it will take.

Kindly provide me new replacement TV and suitable compensation as they caused mental harrasement.

G Sreesailam
[protected]