Philips India — philips 2.0ch tower speaker spa9060 blk

Address:

Mumbai City, Maharashtra, 400086

Have purchased philips 2.0ch tower speaker spa9060 blk for croma store at r city mall, ghatkopar (West), mumbai on 12th may'19.
The product is not working and have logged a complaint against request # bof 130619fs00766 on 13th june'19 within one month.
Service engineer visited on 15th may'19 and informed part has to be replaced. Its almost 2 weeks there's no feedback on resolution.
Can you intervene and help resolve this immediately.