Philips India — philips 40' led tv display not working. complaint was registered on 12th july 2018 vide ref no. tha[protected]

Address:

Mumbai City, Maharashtra, 401107

I am really tired, highly disappointed as despite of my repeated calls and mails my above captioned complaint is not yet resolved after almost 60 days. I have made several calls to Philips LED TV customer care no.[protected] but all customer care associates are giving me the contact no of concerned service centre (in Mumbai comes under Bhayander area in Mumbai suburbs), asked me to speak to them beside assuring me to escalate the matter and wait for few days. You may please note that while I am calling to the concerned service centre numbers, nobody even bothered to answer to my calls since last more than one month. So far I have made at least 55 - 60 calls and sent 14 mails including reminder mails to Philips customer care. The following numbers of service centre were given to me and I got the response as follows...

1) Mobile No. [protected] (Nobody answered to my call except on 4th Aug'18 at 10:03 AM the call was attended by Mr. Kakker, who had assured me that that since the display was not available, they had sent a mail/requisition to Philips for replacement of my Philips 40' LED TV and asked me to wait for another 8 - 10 days as the replaced LED set will be shipped from Aurangabad after approval. Needless to say that I was waiting till 14th Aug'18 and after 14th Aug'18, I have made several calls to this no but no one answered till today. However, I had received a sms from this mobile number on 16th Aug'18 stating "Part pending display panel. No Stock. Issue escalated to corporate office for product replacement approval").

2) Mobile No. [protected] of Mr. Nilesh (Despite of several calls made on this no, he did not bother to answer to my calls except 2 days i. e. on 16th Aug'18 at 4:48 PM when asked me to wait for few more days and then on today 27th Aug'18 at 12:01 PM he had answered to my call and advised me to visit to the service centre and speak to Mr. Kakker as they don't have any Philips LED 40' to replace with my LED, they can replace Videocon LED 40' TV subject to they receive an approval from Philips which they are awaiting for).

3) Mobile No. [protected] of Mr. Dhananjay Kadam (Always found switched off even tried thrice on today).

4) Mobile No. [protected] of Mr. Ajit Bhilare - ZSM (No is temporarily not in service)

Apart from several try on above stated mobile numbers, I had sent trailing e-mail communications with Reminders to Philips but did not get any reply as of today. However, today I could able to speak to Mr. Mitesh (Floor Supervisor) at 4:42 PM while I had called up on[protected], who sought at least 72 hours time to resolve my ongoing complaint and also informed me that they did not receive any requisition from the concerned service center for replacement of my Philips LED 40' TV set as such). Needless to say that as of today my complaint has not been resolved and while I am calling on Philips customer care number, my call is neither transferring to Mr. Mitesh nor giving any assurance except asking me to wait.

I would therefore request you to kindly take this matter with Philips Home Appliances Divn. as well as with concerned service centre to get this resolved without making further delay as we have somehow managed without TV since last 2 months.

Best regards
Sumanta Banerjee